Centera not allowing recall
I'm getting errors when attempting to recall emails from my Centera in both DA and through the web search. It is only happening on one vault store, all the others appear to be working fine. I'm getting the following error:
1) an error ID of 375 on the DA server
...An internal failure occurred. Internal Error: 'Error opening EMC Centera C-Clip Function call: APP AS - Customer ID: 3 - An Error has occured when retrieving Item
2) Web application 6287 error id on the EV server hosting the archives
...Unable to fetch item from "<vault server>".
3) Storage online 6761 error id on the EV server hosting the archives.
...Reason: The use of this operation is restricted
4) The following error showing in the DA client
...
| Cannot retrieve item |
| Report this error to your system administrator |
| An internal failure occurred. Internal Error: 'Error opening EMC Centera C-Clip Function call: %1 Status: %2 (%3) Reason: %4 Pool Address: %5 (0xc0041a69)'. |
All my other vault stores are working just fine.
Any and all help will be appreciated.
so first thing would be to check CenteraVerify.exe and make sure yous pecify the correct ip addresses for the primary and the replica and the PEA file and make sure the tests go through.
If that works, run EVSVR and go in to interactive mode and try to do the recall from there.
You are probably going to need to get a dtrace of StorageOnlineOpns and enable the centera logging
http://www.symantec.com/business/support/index?page=content&id=TECH43501But really it sounds like a PEA issue that is not allowing you to authenticate to the centera or the pools, the CenteraVerify should show whether this is the case or not as well, but if you have Centera admins it may be worth checking whether they have changed anything recently or ask to regenerate and respecify the PEA file
http://www.symantec.com/business/support/index?page=content&id=TECH65247
