Forum Discussion

Ben_Shorehill's avatar
Ben_Shorehill
Level 4
11 years ago

Client-driven PST migration "awaiting user response"

Hello all,

I am configuring client-driven PST migration. My client's PSTs are all popping up in the console as expected. However, they are not migrating automatically as expected. They are all stuck with the status: Awaiting user response.

If I go to the outlook add in, I can submit them but I want this to happen with no user intervention. Is there a way to configure this or do I need to use Locate/Collect/Migrate to achieve this? I thought that historically the client-driven migration worked automatically? Has this changed?

EV 10.0.4.

Basics
Configuring
Enterprise Vault
Features
Information Governance
Tip-How to
Troubleshooting
Windows Server (2003-2008)
  • A_J1's avatar
    A_J1
    11 years ago

    Yes, you can do it..

    Please uncheck Allow PST submission in the PST Migration Policy under Migration Tab.

     

  • A_J1's avatar
    A_J1
    Level 6
    11 years ago

    Yes, you can do it..

    Please uncheck Allow PST submission in the PST Migration Policy under Migration Tab.

     

  • A_J1's avatar
    A_J1
    Level 6
    11 years ago

    Hi

    Check the Screenshot..

     

     

    PST.png

     

    Once you unchek the Option "Allow PST Submission" mentioned in the above screenshot..

    You need to synchronize all the Users for changes to take affect for all the users.

    Also once you can close and re-open the outlook you want find the PST option anymore on the Outlook Addin

    Regards,

    A_J