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TheCrow's avatar
TheCrow
Level 4
15 years ago
Solved

client toolbar not showing the correct shortcuts

hi all ive got ev 8 sp3. just created a new provisioning group etc to allow select users to actually delete their archived contents forever. testing it using my account. no matter what i do i cant get the icons to show on the toolbar or list in the enterprise vault menu under tools in outlook. ive run the provisioning task, cleared the forms cache and tried everything but its still not appearing. can anyone help? deletion has been enable in site properties. thanks
Enterprise Vault
Features
Information Governance
  • JesusWept3's avatar
    JesusWept3
    15 years ago

    I'm pretty sure it does go back to the original location in the archive, however its not going to recover the shortcut , so you're going to have to check it in Archive Explorer or Search.asp

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  • TheCrow's avatar
    TheCrow
    Level 4
    15 years ago
    last mod time is 15:02 yesterday under the ipm.note ev settings there is no entry for deletebtnvisible deleteoriginalitem is set to 1 so im guessing the functionality is there but the button just isnt showing. thanks for the help with this guys
  • TheCrow's avatar
    TheCrow
    Level 4
    15 years ago
    just got all the buttons. not sure how but i ran resetevclient restarted outlook and all good. thanks for the help guys. something to do with extend.dat??
  • TheCrow's avatar
    TheCrow
    Level 4
    15 years ago
    sorry one final question... now i have the functionality to delete properly with icons etc, is there a dumpster or equivalent so i can see whats been deleted/is recoverable etc? couldnt find anything in the documentation. im asking because of the site properties check box "enable recovery of user deleted items" this is checked and set to 7 days
  • Nick_White's avatar
    Nick_White
    Level 6
    15 years ago

    The only way to tell if items have been deleted but are still in the dumpster is from the properties of each Archive on the deleted items tab

  • TheCrow's avatar
    TheCrow
    Level 4
    15 years ago
    Hi thanks for that ok this really is the last question :) where on earth does ev put the items you recover? ive searched high and low.. not in original location, not in restored items, not in subfolder of inbox.
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    I'm pretty sure it does go back to the original location in the archive, however its not going to recover the shortcut , so you're going to have to check it in Archive Explorer or Search.asp

  • Nick_White's avatar
    Nick_White
    Level 6
    15 years ago

    This is the right answer :) We don't recreate shortcuts for items that have been restored from the Dumpster, they are simply returned to the Archive