Com Add-in Error
Windows 10, Outlook 2016. When I try to load the EV add-in I get the error A runtime error occurred during the loading of the COM Add-in. I tried enabling logging, but nothing shows up there. what else can I look at.
Pat
Forum Discussion
Hello pdunnigan1,
In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.
For the issue mentioned I would suggest the following technote:
The Enterprise Vault Client Add-in does not load in Outlook
https://www.veritas.com/support/en_US/article.000081218
It could be a compatibility issue. We would need to see more information on the error logs.
Hope this above suggested article gives you some light.
Regards,
Hello pdunnigan1,
In order to further assist you, we need more information on the issue found. Such as the Event viewer logs.
For the issue mentioned I would suggest the following technote:
The Enterprise Vault Client Add-in does not load in Outlook
https://www.veritas.com/support/en_US/article.000081218
It could be a compatibility issue. We would need to see more information on the error logs.
Hope this above suggested article gives you some light.
Regards,
Hello,
Which version of build of Outlook 2016 do you use ?
Which version of Outlook Add-in do you use ? And which version of Enterprise Vault do you use ?
I think that you can use the last version of Outlook Add-in the 12.3.1 for make test : https://www.veritas.com/support/en_US/article.100042191
Regards,
Antoine
Thanks for the responses, I have a case open with EV support .
