Forum Discussion

gspreeman's avatar
gspreeman
Level 2
11 years ago

copy vault contents?

We have a new iT guy and hes of no use right now. I can search the Desktop and see the first few lines of emails I sent or received but, that's all. How do I restore the actual email? Also, is it possible to copy the vault to another computer?
Enterprise Vault
Information Governance
Windows XP
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    11 years ago

    You need the Outlook Add-in installed, and then (depending on the policy) you will have a Restore button in the toolbar/ribbon (depending on the version of Outlook).

     

    The 'vault' as you refer to it lives on the server.  Again, if configured, you can have a locally cached copy. It is not straight forward to copy that to another computer though.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    11 years ago

    You need the Outlook Add-in installed, and then (depending on the policy) you will have a Restore button in the toolbar/ribbon (depending on the version of Outlook).

     

    The 'vault' as you refer to it lives on the server.  Again, if configured, you can have a locally cached copy. It is not straight forward to copy that to another computer though.

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Hello gspreeman,

    What you are seeing is an Enterprise Vault shortcut, which is basically the original email truncated to a few lines based on the policies configured in the Enterprise Vault servers. Normally, if your Enterprise Vault administrator allows you to perform a Restore, in Outlook you should see the Enterprise Vault toolbar with a Restore option button and/or under Tools > Enterprise Vault.

    However, you don't need to restore the email to see its content. If you double-click over the shortcut, the EV Outlook Add-In should retrieve the item for you and open it in a new window without going through the restore process. If you open a EV shortcut and you still see the shortcut content, you need to talk to your EV admin since retrieval is not working. Also, you can use Archive Explorer or the Vault Search as well. Look at the Enterprise Vault toolbar to see if you have these options enabled.

    I hope this helps.

  • gspreeman's avatar
    gspreeman
    Level 2
    11 years ago

    Thanks Gabe, it's now starting to make sense. I don't seem to have the ability to restore which is fine for now but, is there a way to copy the contents of the vault, albeit truncated emails, to another computer? Is a file format that can be read in access or by outlook?

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    From the Enterprise Vault server you can export the content from one archive and import it to another one but you need access to the Enterprise Vault server. That would be one way to do it if you want to extract all the archived data and import it to another mailbox or archive. Without the restore function enabled in your mailbox, it would difficult to copy the content from your Outlook.