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Tumay's avatar
Tumay
Level 4
14 years ago
Solved

critical 41008 error on admin console.

Hi all, 

I have a customer which has EV 9.02, He get 41008 error "There are ****** savesets that have not yet backed up or replicated for VaultStore"

The vaultstore DB backed up by two different backup tool. SQL maintenance is done.

There error doesn't go away! 

 

I have read the below links;

 

 https://www-secure.symantec.com/connect/forums/event-id-41008-savesets-not-yet-backed-or-replicated 

https://www-secure.symantec.com/connect/forums/savesets-not-backedup

http://www.symantec.com/business/support/index?page=content&id=TECH64477

 

Any idea will be appreciated.

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  • LCT's avatar
    LCT
    14 years ago

    It means that you backup has not backed up the items or not correctly anyway.Can you confirm what mechanism are you using i.e. are you using archive bit or trigger file? How are the items being secured i.e. resetting archive bit or Trigger file? Check the Backup tab on the properties of your vault store partition and see if there are any unsecure items listed.

    Try testing by changing you mechanism to trigger file, more details can be found here:

    http://www.symantec.com/business/support/index?page=content&id=TECH35610

    I suspect your backup is not doing what it is supposed to do i.e. resetting the archive bits on the savesets, as the SQL results query tells you. This SQL query does not lie. What backup software are you using by the way?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    what version are you on?
    Theres a bug in 9 SP3 with a hotfix because of this problem

  • TonySterling's avatar
    TonySterling
    Moderator
    14 years ago

    Also, make sure the physical Vault Store Partition is being backed up and not just the SQL databases.

  • Tumay's avatar
    Tumay
    Level 4
    14 years ago

    Hi all Thank you for your replies. My EV server version is 9.02 I think I encounter with the bug that is said.

    Tony, I backed up the vault store with Networker and NT backup  separately. I doesn't help. 

    I am analysing the technote. Thank you. I will inform you all about the progress

    Regards.

    Tumay

  • LCT's avatar
    LCT
    Level 6
    14 years ago

    How are the items being secured i.e. resetting archive bit or Trigger file? Check the Backup tab on the properties of your vault store partition and see if there are any unsecure items listed.

  • LCT's avatar
    LCT
    Level 6
    14 years ago

    Also run this against your Vault Store database on your SQL server and see if you get any results returned against the number in your Event logs. If you are unsure get your DBA to run it. This is just a select command it will just collect information and won't make any changes to your database (if you are unsure backup it up before you run this query). 

    SELECT Saveset.IdTransaction, Saveset.ArchivedDate, WatchFile.ItemName, JournalArchive.BackupComplete

    FROM Saveset INNER JOIN

    WatchFile ON Saveset.IdTransaction = WatchFile.ArchiveTransactionId INNER JOIN

    JournalArchive ON WatchFile.ArchiveTransactionId = JournalArchive.TransactionID AND Saveset.ArchivedDate >= '2002-01-01 00:00'

     ChadChange the date appropriately. This will comfirm if your backup has sucessfully backed up your vault store partitions.

  • Tumay's avatar
    Tumay
    Level 4
    14 years ago

    Ctev thank you very much for your post I have run that query it returns 333407 resutls. and backup complete section states 0. What does it mean. What should I do?

     

    Thank you.

  • LCT's avatar
    LCT
    Level 6
    14 years ago

    It means that you backup has not backed up the items or not correctly anyway.Can you confirm what mechanism are you using i.e. are you using archive bit or trigger file? How are the items being secured i.e. resetting archive bit or Trigger file? Check the Backup tab on the properties of your vault store partition and see if there are any unsecure items listed.

    Try testing by changing you mechanism to trigger file, more details can be found here:

    http://www.symantec.com/business/support/index?page=content&id=TECH35610

    I suspect your backup is not doing what it is supposed to do i.e. resetting the archive bits on the savesets, as the SQL results query tells you. This SQL query does not lie. What backup software are you using by the way?