Forum Discussion

Bar_JB's avatar
Bar_JB
Level 3
8 years ago

DCOM error on EV binaries re-install

We have Enterprise Vault V10 - I know right, but we are upgrading to V11 next week as the jump to V12 is a little to big a step at the moment.

We experienced an issue recently where we couldn't use the EV GUI to change EV vault locations. We were advised to do a repair install on EV to resolve this issue and reinstall the EV binaries.

https://www.veritas.com/support/en_US/article.000083473

We tried a re-install this week but it failed with a DCOM error. We followed the tech note advised relating to firewall preventing entry on TCP port 135 but it failed the same on the re-install.

We then refered to this article https://www.veritas.com/support/en_US/article.TECH208491 but we do not see any blocked DLL files.

Any advice would be greatly appreciated.

DCOM
Enterprise Vault
  • GertjanA's avatar
    GertjanA
    Moderator
    8 years ago

    Hello,

    Does EV install, and do you see DCOM errors after startup, or can you not install EV due to DCOM errors?

    After a new or re-install, you can expect to see 6 or 7 DCOM errors in the System Eventlog. These are 'normal', and can be ignored.

    • Bar_JB's avatar
      Bar_JB
      Level 3
      8 years ago

      Hi GertjanA

      The EV binaries install doen't install due to the DCOM errors. It's interesting because we re-installed the EV binaries on another server ok but the admin console still crashes. I have had to revert back to a pre-install snapshot.

      • GertjanA's avatar
        GertjanA
        Moderator
        8 years ago

        Hello,

        It might be a Windows patch causing issues. I assume Deployment Scanner does not show problems or issues on this server? It might be a reinstall of the OS, then applying patches, then install EV resolves this. If you have the time that is.

        Can you provide the exact DCOM error you get?