Forum Discussion

Abdul_Alwahidi's avatar
Abdul_Alwahidi
Level 4
16 years ago
Solved

Disable mailbox

When I’m trying to disable an enabled mailbox by Enterprise Vault the process completed successfully but the mailbox still appears as enabled mailbox why ??????
Enterprise Vault
Information Governance
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    16 years ago
    Did not think that it would work and have just confirmed this on my test system by following your steps. Do not move the user out of the provisioning group before you attempt to disable as it will not work. SO what you need to do is:-

    1. Disable Mailbox
    2. Remove From Provisioning Group
    3. Run Provisioning Task

    Or alternatively just leave the user in the provisioning group once disabled.
  • Liam_Finn1's avatar
    Liam_Finn1
    Level 6
    16 years ago
    Are you getting any events in your event log when you perform the disable?

    Is it happening to this one user or to other users

  • TonySterling's avatar
    TonySterling
    Moderator
    16 years ago
    and to your point, why do you think the mailbox is still enabled?

    Can you list out the steps you are doing?
  • Abdul_Alwahidi's avatar
    Abdul_Alwahidi
    Level 4
    16 years ago
    the steps :

    1- remove the mailbox from the provisioning group
    2- run the Exchange Provisioning Task
    3- go to the disable mailbox for archiving option
    4- finish the disable wizard.


     i have this error in event viewer


    Event Type: Error
    Event Source: Enterprise Vault
    Event Category: Exchange Provisioning Task
    Event ID: 41133
    Date: 5/7/2009
    Time: 8:14:20 AM
    User: N/A
    Computer: XX
    Description:
    The Exchange mailbox provisioning task found enabled mailboxes that are not part of a provisioning group. These mailboxes cannot be archived. If you do not want these mailboxes to be archived, use the Administration Console to disable them. See the provisioning task report for further details (full reports only).

    Task: Exchange Provisioning Task for XXXX

    Domain: XXXX

    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    Level 6
    16 years ago
    Did not think that it would work and have just confirmed this on my test system by following your steps. Do not move the user out of the provisioning group before you attempt to disable as it will not work. SO what you need to do is:-

    1. Disable Mailbox
    2. Remove From Provisioning Group
    3. Run Provisioning Task

    Or alternatively just leave the user in the provisioning group once disabled.