Solved
Discovery Accelerator frustrations
Here are a few frustrations with how DA works that I don't understand. I would welcome explanation about why this is.
When a search is created in the root level of a Case, and items are accepted, neither the search nor the results may be deleted without deleting the whole Case.
We notice that creating a folder or directing the search results into a folder has the benefits of allowing a search to be deleted along with the items after the items are accepted. There are other extra features when reviewing items in a folder - such as the ability to delete specific items from the review set.
BUT, items stored in a folder may only be exported, they may not be produced. Production only sees items that are in the root level of a case, i.e. not in any folder. But again, items that are not in a folder cannot be easily managed. One loses a great deal of flexibility if the items are not in a folder.
It is not possible to copy or move items from a folder to the root level of the case in order to be able to produce the items.
I'm faced with trying to explain to the legal team how best to use Discovery Accelerator and this means that these users will have a great deal of difficulty with using the system at all...
I'd appreciate any thoughts on the best way to manage cases from the user perspective, maintaining flexibility while also maintaining the ability to run a production.
There are some DA doc's here. Page 2 has a couple bp doc's
http://www.symantec.com/business/support/documentation.jsp?language=english&view=manuals&pid=51022
