Hello, I have had Discovery Acceleraor up and running for some time now. I created a case today for the first time and could not assign a case to a specific Role. After I Click Role Assignment in the Application Administration column on the home page all I see is a box named Roles and another box named users and the only role available is Discovery System Admin (None of the other roles show up). There is no way to select the case and assign it to a Role. Any thoughts?

Roles are assigned to users or groups, not cases. A case can be assigned an owner though who can assign roles in that case to other users.

Discovery Accelerator problem

SHI-CRO
Level 6
17 years ago
When you create a case, you should see that case in the middle column of the DA first page. When you click that case, you will see a list of options for that case. I think the last one is called Archives. When you click that, you can customize the archives you want to search for that particular case.

DA is not terribly intuitive IMO, so it is hard to just jump in a get started. I would highly recommend going over the documentation that comes with it. I've had to go over it quite a few times.
SHI-CRO
Level 6
17 years ago
Roles are assigned to users or groups, not cases. A case can be assigned an owner though who can assign roles in that case to other users.
Matt_Schu
Level 4
17 years ago
Okay, that makes sense. So what I am seeing on that page is correct? But why is only Discovery System Admin showing up? And now that I have created a case how would one search the Journal archive?
doctortt
Level 6
17 years ago
Same here. I had to go through the PDF documentation and the online help a couple times.
Matt_Schu
Level 4
17 years ago
I don't have a middle column. Could you post a screen shot so I can see what it looks like?
- MConnect
  Level 3
  6 years ago
  12 years later, and the documentation is just has horrible. I have to call support to get anything working. Must have called over 10 times, and this software is still not working.