Forum Discussion

banana_john's avatar
banana_john
Level 4
6 years ago

double-click not working in top EVS pane

We have Enterprise Vault 12.4.0.1303

I have one user who reports not being able to double-click a message in the EVS top pane to open it.

She can open it with right-click and Download but then when she tries to forward it, the body of the message is blank.

I've asked her to try it on a different PC and she reports that the behaviour is the same.

Also tried different browsers (IE and Chrome) and the behaviour is the same.

She can work around this by using Forward as attachment then opening the attachment which works OK.

And it's not all the messages, some of them work fine.

I've tried rebuilding her index but that didn't fix it.

Any ideas?

Thanks for reading this.

  • GertjanA's avatar
    GertjanA
    Moderator
    6 years ago

    Hello,

    there are some possibilities. See the below links for hints.

    KB

    KB2

    KB3

    If none of the above 3 assist, I suggest you open a supprot case for VRTS to investigate and assist.