Forum Discussion

Dan_L's avatar
Dan_L
Level 3
8 years ago

During EV 12 > EV 12.2 server upgrade: "A click-to-run version of Microsoft Outlook was detected."

Hello,

Trying to install EV 12.2. Upgraded Outlook from 2013 32-bit to Outlook 2016 32-bit per compatibility. I've confirmed that the version is accurate and that Outlook is installed and working, but I keep receiving the above error and am unable to proceed with the upgrade. No Outlook 2013 components (nor other versions) remain. 

Is there a way to skip this check?

Thanks,

Dan

  • GertjanA's avatar
    GertjanA
    8 years ago

    Hello,

    The compatibility states the click-to-run version is not supported, I checked...

    The OL2013/2016 have a small n, and the n shows below the table as:

    n. Click-to-Run version is not supported.

    Just so you know :-)

    I believe that (after an uninstall of Outlook), if you rename HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook then reinstall that should work.

  • TonySterling's avatar
    TonySterling
    Moderator
    8 years ago

    Is it Click to Run?  You can check in the Registry: navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90150000-008F-0000-1000-0000000FF1CE}. If this key exists, the Office was installed using the Click-to-Run method.

    • Dan_L's avatar
      Dan_L
      Level 3
      8 years ago

      Thanks for the reply, Tony. A copy (or three) of 2013 and of 2016  had been installed via c-t-r and uninstalled (those three values appear to persist in the uninstall registry location from your reply), but the version installed from the 2016 ISO does not appear there (see screenshot).

      The registry keys for 2013 (15.0) remained as shown in the attached screenshot, so I renamed 15.0 to 15_old. Now I get a different error from the Deployment Scanner/Installer about this version ('16.0.4266.1001') not being supported. 

      Edit: Basically, I attempted to use click-to-run to install initially - it seems to me that the compatibility guide needs to do a better job of spelling out that this is not compatible given its prevalence these days - but I have since removed those versions and replaced them with a version from an ISO.

      • GertjanA's avatar
        GertjanA
        Moderator
        8 years ago

        Hello,

        The compatibility states the click-to-run version is not supported, I checked...

        The OL2013/2016 have a small n, and the n shows below the table as:

        n. Click-to-Run version is not supported.

        Just so you know :-)

        I believe that (after an uninstall of Outlook), if you rename HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook then reinstall that should work.