How to cancel pending messages for the E.V server site, many users complain about this issue, that pending items of size 2 GB. I checked the policy and found that the Pending Shortcut Timeout value is already set to 0. However, the issue persists
I need an SQL query to run for bulk users
Hello Mahmoud. A version of EV would be handy..
The pending messages in Outlook will only be changed to "archived" after a backup is being run for the Vault Store Partition, and the archive bit is set. This cannot be done from within SQL. YOu might be able to create some sort of Powershell to revert the messageclass of the affected messages. (if messageclass = IPM.Note.EnterpriseVault.PendingArchive, change to IMP.Note.Message) Then try to archive it again.
This is a start to fix it: Article
This also is an interesting read for you. Article 2
If the timeout is set to 0, make sure to first sync the mailboxes, then run the task in Report mode against the mailboxes.
Hi Mahmoud,
I have the same issue, our users starting archiving message and move them before the archiving process finish, we check every morning and fix with the 1st "Article" GertjanA mention, but after running there is still some pending messages, it must be done by the user, in the enterprise vault add'in (the one in the message, no on the outlook ribbon) by pressing "cancel".
See https://www.veritas.com/support/en_US/article.100017789 for a 3rd party tool to rename Pending Archiving to Note.
