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The_Conquistado's avatar
The_Conquistado
Level 4
12 years ago
Solved

E Vault clients have OST files that grow up to 20GB

We believe this has something to do with E-Vault, we are using 7.5 EV currently and we don't have the option to upgrade at this time. Any idea what could be causing this?

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  • GabeV's avatar
    GabeV
    12 years ago

    I understand. Basically, Enterprise Vault does exactly the opposite, decrease the size of the mailbox and, in consequence, the OST file. Enterprise Vault doesn't add anything to the mailboxes other than a hidden message (when the mailbox is enabled for archiving) and EV shortcuts during the archiving process (which are 4KB in size). You might need to review one of the OST files with the users to determine what could be causing this issue. I do not think that Enterprise Vault could be causing this behavior.

    I hope this helps!

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    What version of Windows on the client?

    What version of Outlook on the client?

    How big are the users mailboxes?

    How long before the OST file gets that big?

    Is it one user or all users? 

    Have you got offline vault deployed?

  • The_Conquistado's avatar
    The_Conquistado
    Level 4
    12 years ago

    7.5 is all I know

    Outlook is 2007

    The users mailboxes can range from 500MB to 6GB

    I am not sure of the duration it takes to get to that size.

    It's not one or all, it's rather sporadic.

    No offline vault is deployed

  • GabeV's avatar
    GabeV
    Level 6
    12 years ago

    If you have users where the Outlook OST files are growing out of control, then you need to verify if Enterprise Vault is archiving data correctly. Have you checked the archiving tasks? Are they running properly? What about the mailbox policies > archiving rules settings? Do you see any errors in the event log? We need a little more of information to assist you.

  • Pradeep-Papnai's avatar
    Pradeep-Papnai
    Level 6
    12 years ago

    In my knowledge, I have not seen any case whrere EV causes OST to grow. I think you should also look at MS suggestion as below.

    http://support.microsoft.com/kb/932086/en-us
    http://support.microsoft.com/kb/940226/en-us

  • The_Conquistado's avatar
    The_Conquistado
    Level 4
    12 years ago

    I agree, I jut don't run the system on that end. I was hoping it could trigger something. I will try to get what information I can.

  • GabeV's avatar
    GabeV
    Level 6
    12 years ago

    I understand. Basically, Enterprise Vault does exactly the opposite, decrease the size of the mailbox and, in consequence, the OST file. Enterprise Vault doesn't add anything to the mailboxes other than a hidden message (when the mailbox is enabled for archiving) and EV shortcuts during the archiving process (which are 4KB in size). You might need to review one of the OST files with the users to determine what could be causing this issue. I do not think that Enterprise Vault could be causing this behavior.

    I hope this helps!

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    I'm pretty sure there was an indepth discussion about this not so long ago where Rob put in quite a lot of clarification, will see if i can find the thread

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    I think is the thready you are referring to:

    https://www-secure.symantec.com/connect/forums/ev-will-increase-outlook-ost-size