Forum Discussion

skrish's avatar
skrish
Level 3
10 years ago
Solved

Emails are not deleted from mailbox , Even though the EV policy is set to archive

Team.

We are using windows 2012 server with Enterprise Vault 11.

EV Policies are configured to archive emails which are more than 1 year old including deleted items folder.

I have a user , whose archived mailbox size is 18 GB and Exchange mailbox size is 24 GB. 

Deleted items folder on mailbox contain 14 GB of data which user need it. I could see more than 1 year old data as well.

as per the poicy, user deleted items are supposed to archive and delete the contains from mailbox.

I checked with user , user mailbox has deleted items , but not availble on EV.

can some one please help me .

Regards

Srinivasa K

 

Enterprise Vault
Export & Production
Information Governance
Processing
Search & Analysis
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    10 years ago

    You do not want to do anything with the Pending Shortcut Timeout.  That will set items back to normal emails, not create shortcuts.

    To get the shortcuts created you need to back up the vault store in a manner that removes the archive bit or use the trigger file or partition secured notification.  In the Admin guide or VAC help read the section on backups.

18 Replies

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    Thanks Tony. we used triggerfile method to secure our partitions and the issue is resolved

    Below article was followed.

    https://support.symantec.com/en_US/article.TECH35610.html

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    You do not want to do anything with the Pending Shortcut Timeout.  That will set items back to normal emails, not create shortcuts.

    To get the shortcuts created you need to back up the vault store in a manner that removes the archive bit or use the trigger file or partition secured notification.  In the Admin guide or VAC help read the section on backups.

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    The issue is, emails are getting archived to EV Server , but its not been removed from user mailboxes.

    awaiting backup count is getting increased as well.  we reverted the change , pending shortcut time out value from 0 to Off.

    not sure what other options needs to be checked.

    Regards

    Srinivasa K

  • WiTSend's avatar
    WiTSend
    Level 6
    10 years ago

    1.  What happens if you manually archive the item, or several items from the mailbox?

    2.  With the safety copy set to "No, remove immediately after archive" backup should not be a consideration.

    3.  If manual archiving does work, ZAP the mailbox using EVPM, resync and try again.

    4.  If manual archiving does not work, review the logs and possiblty run dtrace to determine where it is failin.

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    can some one please help me .

    we are planning to revert our old change which we did earlier.

    pending shortcut time out value to “off” on mailbox policy.

     

    Regards

    Srinivasa K

     

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    we came to know that , Vault is being backuped by using networker application and we have latest incremental backup 15 days ago and the full backup was in the month of March 2015.suspecting this could be issue?

    from DB prespective, current value for  "IgnoreBackup" column value is '0'  

    can some one please help me to resolve the issue.

     

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    Hello Tony,

    below are few other information , Please help us to resolve the issue/

    Under the EV Admin console , Event Id: 41008 is generated.

    https://support.symantec.com/en_US/article.TECH76168.html

    as a initial level of trobleshooting, we are checking below options. Please let me know if anything needs to be added or validated to resolve this issue.

    As a first step , Below settings wil be reviewed as per the article.

    https://support.symantec.com/en_US/article.TECH69486.html

    Step2:

    as a next step , DB team wil review the below settings and let us know , as we are seeing the same issue for our environment.

    https://support.symantec.com/en_US/article.TECH68494.html

    Step3:

    As per below articles , reset archive bit manually to reduce awaiting backup count.

    we are yet to wait and see the updates from Step1 and Step2 , before we procced other steps

    https://www-secure.symantec.com/connect/forums/how-clear-awaiting-backup-item-count

     

    Regards

    Srinivasa K

     

     

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    the items pending are normal email messages. is this is the one you asked?

     

     

  • skrish's avatar
    skrish
    Level 3
    10 years ago

    Hi Tony.

    Under Vault Store partition properties  -  Backup tab-  Use the archive bit option is enabled.

     

    regards

    Srinivasa K