Forum Discussion

Mike_Wilc's avatar
Mike_Wilc
Level 3
10 years ago

Emails with reminder set are being unvaulted without a flag

Hi,

There is a situation:

- default policy not to proceed the items with pending reminders set

- oversized emails (> 4MB) are being vaulted during daily Archiving task processing

- some of the oversized emails have reminders set by the users

Also other emails (less than 4 MB in size) with reminders set are manually vaulted

Result: 

On the next day oversized emails appears vaulted. Unvaulting them clear the reminder.

Also manually vaulted emails are being restored with reminder cleared off.

 

Any ideas?

  • you can go here https://www-secure.symantec.com/connect/idea/could-we-please-have-option-prevent-archiving-e-mails-outlook-follow-flags-set and vote for the idea by clicking on the thumbs up button and leave comments for EV product management to see why this is important for your business

  • you can go here https://www-secure.symantec.com/connect/idea/could-we-please-have-option-prevent-archiving-e-mails-outlook-follow-flags-set and vote for the idea by clicking on the thumbs up button and leave comments for EV product management to see why this is important for your business

  • thanks for help. Can't use offered solutions as they are not compliant with our policies.
    So I can assume removal of the reminders during unvaulting is by design?

  • have a look at this post

    https://www-secure.symantec.com/connect/forums/how-not-archive-flagged-messages