Enabling Vault Cache and VIrtual Vault and successfully synchronising.

Hi,

What happens when you try to open http://yourEVserver/EnterpriseVault/ArchiveExplorerUI.asp? do you see your archive?

Sadly, no.

I should comment that I had both my laptop and desktop machines replaced and was obliged to take on some tighter network restrictions.

With http://myserver/EnterpriseVault/ArchiveExplorer.aspx ,

I can get as far as a prompt for my domain-username/password, but entering those gets me to a 404 page.

Oddly, if I enter http://myserver/Enterprisevault/listarchives.aspx, that works fine and lists all of the archives I have access rights for.

ArchiveExplorer.aspx will throw a 404, can you try archiveexplorerui.asp?

Are you logged on with the archive enabled ID?

Why do you get prompted, in IE Internet Options, Advanced, under Security can you see if "Enable Integrated Windows Authentication" if checked? if not can you check it and try the archiveExplorerui again

Thanks for that.

I tried http://myserver/Enterprisevault/archiveexplorerui.aspx with and without "Enable Integrated Windows Authentication" checked and got to the same place. I would be prompted for my logon credentials as before. I entered the credentials and always arrived at a 404 page. Sorry.

However when I tried http://myevserver/EnterpriseVault/archiveexplorerui.asp?server=myexchangeserver&mbx=SMTP:Myname@mydomain.com&outlook=12&outlook_redirect=1 ,

that worked fine. There is probably something blindingly obvious that I've not got right :(

Progress at least :)

Do you see all of the archives you expect?

Maybe it's not "your" archive. Have you tried zapping your archive permissions and re-synchronising them?

I've never tried zapping anything so far. Please Can you point me at a 'how to' that describes the zapping process in really easy, noddy steps, with examples ?

I did attempt to remove a couple of ids that have access to my archive, but this was refused as the accounts I tried to remove have 'automatically assigned permissions'.

no problem, try either of the below, bit scary but it's really easy

http://www.symantec.com/business/support/index?page=content&id=TECH35614

http://www.symantec.com/docs/TECH44818

I spent a fair bit of time trying to get EVPM to work for me. I got close but not close enough.

I created an ini file and after following the hints in the articles above, made several attempts to zap my own archive. This, remember is so that I can get vault cache synchroinisation working - if anyone has got a better suggestion for a fix, I'm 'all ears' !

As regards EVPM, I created an ini file and saved it in unicode format. The content is similar to the following:

[Directory]
DirectoryComputerName = OUREVServer
Sitename = OurSite

[Mailbox]
DistinguishedName = /o=OurDomainr/ou=Exchange zzzzzzz Group  (FYDIBOHF23SPDLT)/cn=Recipients/cn=fe5cddd-22dc42b3-80257117-2eb8da

[Folder]
Name = Mailboxroot
Zap = True

The last result I achieved is shown in the attachment.

I made several attempts to overcome the [0x8004011D] error. In the end cowardice got the better of me, as the solutions I tried were heading towards the risky end and I didn't want to end up creating worse trouble!

All help appreciated.

How about just ZAP the archive permissions and re-sync, I use the below command and file:

EVPM.EXE -e ExchangeServerName -m SMTP:SystemMailbox -f PathToFile

SystemMailbox, copy it from the Archiving Task, Settings tab

[Directory] 
DirectoryComputerName=EVServer
SiteName=EVSite

[ArchivePermissions]
ArchiveName=Archive Name
Zap=True

This should clear the permissions, quick re-sync including Folder Hierachy and Permissions will put them back.

You could just Disable/Enable your mailbox and see if that helps?

Well that's curious !

Yesterday, I tried the last option you suggested: disable and re-enable my mailbox.

No immediate improvement  - the synchornisation panel still produced the same errors.

Today, finally got a chance to try again. As before synchronisation panel as viewd from my outlook 2007 client still says 'No vaults available' Contact your helpdesk.

For forms sake I checked the ClientDiagnostics.aspx link, not expecting to see anything, buit to my bemusement, it showed for my client: Status 'Healthy', Header Sync State 'Not yet synchronising' Content Cach Sync State: 'Complete'.

I tried on another machine, same synchronisation process against my mailbox, the difference being that this second machine is in a resource domain I received Status 'Healthy', Header Sync State: Not yet synchronising, and Content Cache Sync State 'Not yet downloading'.

This is I guess progress of a sort, now reading up on how to improve on those 'not yet.... ' messages!

Thanks for your help support and guidance. I'll update again, when further progress is achieved!.

See attachment :)