Forum Discussion

EV_Novice's avatar
EV_Novice
Level 5
11 years ago

Enabling Vault Cache and VIrtual Vault and successfully synchronising.

Dear Experts,

 

I have a read theough a number of existing posts,

I've tried following the 'Troubleshooting Vault Cache Synchronisation for vesions 10 and 11, but I'm still getting something wrong.

 

I've added registry settings including "PSTDIsableGrowAllowAuthenticodeOverrides", in a bid to get the synchronisatoin to run and complete, but no joy.

Synchronisation bombs out after a few seconds with 'No Vaults Available. Contact your Helpdesk' and 'Connected to the Enterprise Vault Server'.

 

This has yet to work for me, though a few other user clients appear to have succeeded.

 

Please see attached log and advise me where I've gone wrong ?

 

thanks in advance,

a numpty.

 

 

  • Ladies and Gents, thanks for all of your kind and patient guidance.

    Thanks to the call logged with support....

    In the end, the fix had less to do with registry settings than one would have imagined.

    To recap: EV addin Version is 10.0.3.1169 on Windows 7 O/S running on a laptop in a different domain to the EV server.

     

    PSTDIsableGrow set to 0,

    HidePSTDisableGrow set to 1,

    PSTDIsableGrowAllowAuthenticodeOverrides not required.

    ForceFormReload set to 1

    DIsablePST not needed with Outlook 2007.

    I expect that all would agree with the above.

    The bit I missed and couldn't find a docuiment to wake me up to the solution is this:

    I have the VAC installed and available on the same laptop. I needed to change the User Authentication in my ie Browser from 'Automatic Logon with current user name and password' to 'Prompt for user name and password'.

    Thnks to Chris' guidance everything else was near enough correct. It was the user logon that was getting in the way! I don't use my own logon to give me access to the VAC, I use a different ID with higher Admin rights for EV!

    Lesson learned the painful way :)

    Consider this solved and closed !