Enterprise vault 10.0.4/Outlook 2013

Thanks for sharing.

Does the same problem happen with Windows 8?

(Seeing as 8.1 isn't supported yet)

I can't really see your screenshot too well. What does it show?

I do not see Windows 8.1 as supported yet in the compatibility guide:

http://www.symantec.com/docs/TECH38537 (Page 51)

Have you tried this installation in Windows 8 OR?

I agree with Rob.

As per Compatibility Guide Windows 8 Base is supported with EV Outlook Add-In 10.0.3 or later.

Not sure about Windows 8 as both my machines are 8.1 now :S, but I know EV 10.0.3 works fine with Windows 8.1, not sure if by upgrading to EV 10.0.4 it removed compatibility with 8.1?

Also installation of EV 10.0.4 client doesn't give any issue, generally if OS level incompatibility, we see the error during installation itself?

The screen-shot basically shows that EV client add-in is not listed in the add-in list for Outlook client.

Do you see anything in your EV client log? I know you would not be able to do it from outlook but enable via registry.

Delete existing client log from temp location (run \ %temp% \ Delete text file those name start with ‘EV’

HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client
DWORD: LoggingLevel
Value: 3

Reopen outlook outlook.

FWIW I can't get the Outlook Add-in to *install* with Windows 8.1 and Office 2013. The installer just complains that another instalation is already in progress.

Granted this isn't a clean installation - it's my old laptop.

How was the install done, by the OP ?

Hmmm weird, I used setup.exe provided with installation. I will try again on my workstation using msi file.

Meanwhile, attached is log file from my workstation.

AFAIK you can't use the MSI.