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AKL's avatar
AKL
Level 6
12 years ago
Solved

Enterprise vault 10.0.4/Outlook 2013

Hello All

Not sure if anyone else is facing this issue, but I don't see enterprise vault client add-in (version 10.0.4) working with Outlook 2013. Please find screen-shot below.

120px_Capture.PNG

Version Details:

  • Windows 8.1
  • Outlook version 15.0.4517.1005
  • Enterprise vault client 10.0.4.1189

Not an issue, just making sure its known.

Enterprise Vault
Information Governance
Patch
Upgrade
Windows 8
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    Ah that's better.. some more brute force did the trick of installing the Add-in.

    When Outlook starts, the Add-in appears to be fine.  I can archive, restore, retrieve, search and synch Vault Cache.

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  • AKL's avatar
    AKL
    Level 6
    12 years ago

    Sorry not sure? If we run command prompt as administrator and launch MSI file from there, it runs installation without issues.

    Either way, tried lot of stuff but no luck, its safe to say that its something wrong with my workstation, sorry about generalization, should've tested more extensively.

    Basically Enterprise vault add-in doesn't shows up in list of installed add-ins altogether in Outlook, trying to figure out why. No ereors in logs or while running resetevclient.

    1. Un-installed, re-installed EV client
    2. Un-installed, re-installed office package
    3. Disabled, Zapped & re-enabled mailbox for archiving
    4. Re-created Outlook profile
    5. No RPC over HTTP

    Weird one, only thing I can think of is to re-install OS, but that's lot of trouble for same, can use OWA and be happy with it lol.