Enterprise Vault 10 not displaying stubbed emails in OWA 2010
Hi guys,
EV has been stubbing emails in Exchange 2003 over the last few years.
We've installed Exchange server 2010 and migrated mailboxes over.
Before we migrated the mailboxes, we followed the steps in Tech48928
We have now installed EV Add-in Extensions for OWA following this video (installing the OWA Extensions and verifying the changes are made in config.web).
Now in OWA 2010, when user logs in, we can successfully see the "Archive Explorer" tab in the left pane. (We don't see any "search Archive" tab).
The issue we see is that an archived message should display its contents when we double click it on OWA.
However, this is not the case.
When we open an archived message, the following is displayed:
"The archived item is unavailable. If you choose reply or forward, only the content shown below will be included."
Also the Archive Explorer displays: "Failed to perform the search request". We don't see our mailbox either - we only see "DATA" in the top left.
Finally.. when we attempt to archive an email in OWA, we are unable to store the email because the EV Store cannot be found.
We have not performed any steps on the EV side - not sure if this is something we've missed out here.
Thanks in advance.
RS