Forum Discussion

Level 4

10 years ago

Solved

Enterprise Vault 11- Mailbox Archive Rules

Hi All,

I seem to be having an issue with my mailbox archive rules. initialy the rule was 90 days before processing into the archive.

Due to recent changes i was asked to change it to 180 days.

My concern is after i have made the changes. i added a test account to confirm that the new changes work.

I accessed the test account and i noticed that emails are been archived after the 90 days.

Am i missing something in the settings that are not been applied?

See the image below

Mailbox 180day.png

Any Help would be great thanks.

WiTSend
10 years ago
in Outlook you can Ctrl/Shift and click on any EV icon, that will bring up the contents of the hidden message.

WiTSend
Level 6
10 years ago
1. Have you validated that synchronization is running on the mailboxes? The change won't take effect until the new policy is synchronized and the hidden message in the mailbox updated.

2. Did you just change the parameters of the existing mailbox policy or create a new policy, if new did you make the changes to the Provisioning group?
nwalsh
Level 4
10 years ago
Hi WitSend,

1.Yes i have checked that synchronization is running on that mailbox.

How can i check the "hidden message"

2. I just changed the existing mailbox policy from 90 days to 180 days.

see attached image
WiTSend
Level 6
10 years ago
in Outlook you can Ctrl/Shift and click on any EV icon, that will bring up the contents of the hidden message.
nwalsh
Level 4
10 years ago
Thank you for sending over the correct command to use to get the hidden message.

I checked the logs and it seems to be on the correct now. thanks for the help :)