Enterprise Vault 11.0.1 can't start Exchange 2013 archive task

Question

Hi, I'm hoping somebody could help me out with a Enterprise Vault 11.0.1 interacting with Exchange 2013. I have two Exchange 2013 servers and I am not able to currently archive e-mail on them.

When I start up the task in EV manager I get the following event log error. I have checked that the&nbsp;mailbox has not been hidden, that the server is running and that the vault service account has sufficient permissions on the server.&nbsp;

I also have done a dtrace while starting up the tasks and I get a couple errors in the dtrace. I've also attached the dtrace to&nbsp;the post.

Any ideas would be helpful!

Thanks!

- Tim

&nbsp;

11776&nbsp;&nbsp; &nbsp;10:48:24.657&nbsp;&nbsp; &nbsp; [22448]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;14912&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CMAPISession::CreateMapiSession} (Exit) Status: [An event was unable to invoke any of the subscribers &nbsp;(0x80040201)]

11822&nbsp;&nbsp; &nbsp;10:48:24.693&nbsp;&nbsp; &nbsp; [22448]&nbsp;&nbsp; &nbsp;(ArchiveTask)&nbsp;&nbsp; &nbsp;&lt;14912&gt;&nbsp;&nbsp; &nbsp;EV:H&nbsp;&nbsp; &nbsp;{CMAPISession::GetMapiSessionFromPoolEx} (Exit) Status: [An event was unable to invoke any of the subscribers &nbsp;(0x80040201)]

&nbsp;

Log Name: &nbsp; &nbsp; &nbsp;Symantec Enterprise Vault
	Source: &nbsp; &nbsp; &nbsp; &nbsp;Enterprise Vault&nbsp;
	Date: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2/17/2016 12:53:02 PM
	Event ID: &nbsp; &nbsp; &nbsp;3460
	Task Category: Archive Task
	Level: &nbsp; &nbsp; &nbsp; &nbsp; Error
	Keywords: &nbsp; &nbsp; &nbsp;Classic
	User: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;N/A
	Computer: &nbsp; &nbsp; &nbsp;SD-EV-ARC.corp.ashn.com
	Description:
	The Task 'Exchange Mailbox Archiving Task for SD-MBX2' failed to log on to Exchange server 'SD-MBX2' using mailbox 'SMTP:kvssvc@ashn.com'. Check that the mailbox has not been hidden, that the server is running and that the vault service account has sufficient permissions on the server.&nbsp;

Enterprise Vault used the following settings for the Outlook Anywhere connection to Exchange 2013:&nbsp;
	&nbsp; &nbsp;Proxy server: 'http://sd-cas1.corp.ashn.com'&nbsp;
	&nbsp; &nbsp;Requires SSL: 'False'&nbsp;
	&nbsp; &nbsp;Certificate principal: ''&nbsp;

If these settings are correct, check that the servers are responding.&nbsp;

Note that Enterprise Vault auto-discovers the proxy server and certificate principal unless you have configured them explicitly in the target domain's properties in the Administration Console, in which case you should check the settings you have made.&nbsp;

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&amp;language=english&amp;version=11.0.1.0&amp;build=11.0.1.3474&amp;error=V-437-3460
	Event Xml:
	&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
	&nbsp; &lt;System&gt;
	&nbsp; &nbsp; &lt;Provider Name="Enterprise Vault " /&gt;
	&nbsp; &nbsp; &lt;EventID Qualifiers="49156"&gt;3460&lt;/EventID&gt;
	&nbsp; &nbsp; &lt;Level&gt;2&lt;/Level&gt;
	&nbsp; &nbsp; &lt;Task&gt;19&lt;/Task&gt;
	&nbsp; &nbsp; &lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;
	&nbsp; &nbsp; &lt;TimeCreated SystemTime="2016-02-17T20:53:02.000000000Z" /&gt;
	&nbsp; &nbsp; &lt;EventRecordID&gt;53884&lt;/EventRecordID&gt;
	&nbsp; &nbsp; &lt;Channel&gt;Symantec Enterprise Vault&lt;/Channel&gt;
	&nbsp; &nbsp; &lt;Computer&gt;SD-EV-ARC.corp.ashn.com&lt;/Computer&gt;
	&nbsp; &nbsp; &lt;Security /&gt;
	&nbsp; &lt;/System&gt;
	&nbsp; &lt;EventData&gt;
	&nbsp; &nbsp; &lt;Data&gt;Exchange Mailbox Archiving Task for SD-MBX2&lt;/Data&gt;
	&nbsp; &nbsp; &lt;Data&gt;SD-MBX2&lt;/Data&gt;
	&nbsp; &nbsp; &lt;Data&gt;SMTP:kvssvc@ashn.com&lt;/Data&gt;
	&nbsp; &nbsp; &lt;Data&gt;http://sd-cas1.corp.ashn.com&lt;/Data&gt;
	&nbsp; &nbsp; &lt;Data&gt;
	&nbsp; &nbsp; &lt;/Data&gt;
	&nbsp; &nbsp; &lt;Data&gt;False&lt;/Data&gt;
	&nbsp; &lt;/EventData&gt;
	&lt;/Event&gt;

andrewb · Answer

does everything check out when you run the deployment scanner? (be sure you login to the EV server as the vault service account)

manideep_neeli · Answer

Are these Outlook Anywhere settings correct?

connection to Exchange 2013: 
   Proxy server: 'http://sd-cas1.corp.ashn.com' 
   Requires SSL: 'False' 
   Certificate principal: ''

You may manually enter correct settings from Target domain properties and try to start the task

jimmyneutron · Answer

Restart the EV admin service

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Enterprise Vault 11.0.1 can't start Exchange 2013 archive task

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