Forum Discussion

Mike_Reed's avatar
Mike_Reed
Level 4
6 years ago

Enterprise Vault 11.0.1 CH5 Archived Items Waiting to be Indexed.

I just started to see this a few days ago when running my EV Health Checks. I have done about everything possible which includes.

Restarted the Server which would include all of the EV Services. Dtraced the both Storage Crawler and IndexVolumeProcessor. Made sure there is pleny of space on the Index volumes. Also there is nothing in Backup Mode. We also looked at the Database Vault Store for Fragmentation and found none. There are No failed Indexes either. No Firewall issues as well.

WTF......................

 

  • Mike_Reed's avatar
    Mike_Reed
    6 years ago

    I wanted to give thanks to everyone that helped me resolve the problem. I found that it was a failed index volume and I had to run a rebuild on the volume to repair it. By finding the archive ID i was able to track down who the archive ID belonged to and ran the rebuild on it. It ended up being a Exchange Users Mailbox. The indexes have been repaired and I dont see the issue anymore when I run the health checks.

    Thanks again. All of you in this thread who replied ROCK :)

     

  • CConsult's avatar
    CConsult
    Moderator
    6 years ago

    Hi there,

    have you checked for Errors in the Event Viewer?

    Have you set the backup mode then cleared it, waited for 10 min then restarted admin service? Where are you checking the backup mode? In the GUI or with Management Shell?

    • Mike_Reed's avatar
      Mike_Reed
      Level 4
      6 years ago

      Yep, checked both Event ID;s in Windows and the Symantec EnterpriseVault. Yes did a Clear on both Backup Vault Stores and Index Locations and restarted the Index Service on that server. Still the indexe's are not moving. Doesnt make sense.

    • Mike_Reed's avatar
      Mike_Reed
      Level 4
      6 years ago

      Yep, checked both Event ID;s in Windows and the Symantec EnterpriseVault. Yes did a Clear on both Backup Vault Stores and Index Locations and restarted the Index Service on that server. Still the indexe's are not moving. Doesnt make sense. I appreciate the advice.

  • OldEmployee's avatar
    OldEmployee
    Level 5
    6 years ago

    Do you have 41334 event for backup mode clearing correctly:

    https://www.veritas.com/support/en_US/article.100011782.html

    What other error events (if any) you have for Index Admin Service.

    Are there any errors in the dtrace?

    If there are no other errors or issues, run this query on affected Vault store DB to check which archive has majority of the backlog:

    select ArchivePoint.ArchivePointId, count(*)  Records
from journalarchive
inner join ArchivePoint on ArchivePoint.ArchivePointIdentity = JournalArchive.ArchivePointIdentity
where indexcommited=0
group by JournalArchive.ArchivePointIdentity, ArchivePoint.ArchivePointId
Order by Records Desc
    • Mike_Reed's avatar
      Mike_Reed
      Level 4
      6 years ago

      No 41334 Events and I didnt see any errors from the Dtrace that I'm aware of such as Timeouts, etc.....I will run the query and update the thread.

       

       

    • Mike_Reed's avatar
      Mike_Reed
      Level 4
      6 years ago

      I ran the query and this was the output. The 158706 is what its saying as not been indexed.

       

      ArchivePointId Records
      1CE00873C31D6E442A892D7FED9F978CC1110000EVJRN1 158706

      • Mike_Reed's avatar
        Mike_Reed
        Level 4
        6 years ago

        I did a search on that archive ID in the VAC and its a Exchange Public Folder. Its state is Healthy and Online with No Errors.