Forum Discussion

TonyMu's avatar
TonyMu
Level 3
5 years ago

Enterprise Vault 12.5 Unable archive “future eligible items”

Hi Guys Enterprise Vault mailbox policy：Time based archiving strategy （3 Months），But many of the messages that have expired for a long time cannot be archived. These are the email classes: ipm.note.Enterprise Vault's report shows: Future Eligible Items.Technical support was contacted but no progress was made。

12 Replies

Sort By
  • GertjanA's avatar
    GertjanA
    Moderator
    5 years ago

    Hello Tony.

    You really need to provide more information.

    Which EV Version. What mail-platform/version. Arching items older than 3 months. Items in mailbox are older than 3 months. How many items. If you check properties of these items, are they indeed >3 months? (modified date). Any events on EV server? Mailbox size? Number of items in a mailbox?

    • TonyMu's avatar
      TonyMu
      Level 3
      5 years ago

      Thanks Gertian,

      Enterprise Vault: version: 12.5.0.1221

      MailBox Server:Exchange 2016 （2 NODE DAG architecture）

      Mails that are more than 3 months old are 5,582 items，Each mailbox has unlimited capacity，From the two mailboxes we observed, the number of emails was more than 7,000.Enterprise Vault does not find any events other than those that successfully start the task.

      But one thing, these emails in the old Exchange Server and Old EV 12.4 Server have been archiving but not successful, then migrated to the new mail server, use the new EV12.5, after DocMessageClass tool to IPM. Note. EnterpriseVault. PendingArchived changed to IPM. Note(https://www.veritas.com/support/en_US/article.100017789), that's all.

      • GertjanA's avatar
        GertjanA
        Moderator
        5 years ago

        Ah... The items you converted back to IPM.Note are considered to be archived already, and will therefor not archive again. 

        You have 2 options, both of these are descibed in the Registry Guide.

        1 ClearDoNotArchive - create below registry key, restart archiving task. Then perform a 'run now' against the mailboxes that have issues. If it works, great, remove registry key (or set to 0), restart taks again. If it does not work, remove key, restart task, attempt 2

        HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents
        DWORD = ClearDoNotArchive
        Value = 1

        2 - IgnoreEVDates - set below 2 registry keys. restart archiving task, perform a run now against the mailbox not archiving. If it works, remove keys again, restart task again. If this does not work, call support (again).

        HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents
        DWORD = IgnoreEVDates
        Value = 1
        STRING = IgnoreEVDatesEnd
        Value = 20201101T00:00:00Z

        (date = 01 november 2020)

        See https://www.veritas.com/content/support/en_US/article.100022437

        If they do not archive, examine the properties of one of the items. Check the modified date, and see what that says.