Enterprise Vault 9.0.2 not archiving journal mailbox

Question

We have two journal mailboxes that we have two journal tasks setup to archive the journal mailboxes 24/7.&nbsp; I've been watching our 2nd journal mailbox for a few weeks now and watching it get larger and larger.&nbsp; Today, I figure I need to do something about it.&nbsp; We used to have support with Symantec and I've called in this issue in the past.&nbsp; (We do not have support anymore.) I was looking through my previous notes.&nbsp; I deleted the journal task and target (made screenshots of all tabs before doing this...).&nbsp; Well after doing this, I ran the sql command...select * from ExchangeMailboxEntry where MbxDisplayName =&nbsp; 'exchjournal2'I receive this result...1C8B92CAF3664E14BBA3E05BCADA168001n10000EVSARCHIVE01&nbsp;&nbsp; &nbsp;185242&nbsp;&nbsp; &nbsp;/O=CHS EXCHANGE/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=EXCHJOURNAL2&nbsp;&nbsp; &nbsp;ExchJournal2&nbsp;&nbsp; &nbsp;ExchJournal2&nbsp;&nbsp; &nbsp;ExchJournal2&nbsp;&nbsp; &nbsp;US&nbsp;&nbsp; &nbsp;1&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;1&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;337720&nbsp;&nbsp; &nbsp;575&nbsp;&nbsp; &nbsp;1D7397124520822429D760027574831871110000EVSARCHIVE01&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;2016-05-01 05:00:00.000&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;172&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;NULL&nbsp;If I do this command for our other mailbox, I receive this...109E02485FAC2FB4DB73703265552CCE81n10000EVSARCHIVE01&nbsp;&nbsp; &nbsp;185241&nbsp;&nbsp; &nbsp;/O=CHS EXCHANGE/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=EXCHJOURNAL1&nbsp;&nbsp; &nbsp;ExchJournal1&nbsp;&nbsp; &nbsp;ExchJournal1&nbsp;&nbsp; &nbsp;ExchJournal1&nbsp;&nbsp; &nbsp;US&nbsp;&nbsp; &nbsp;1&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;2&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;2402525&nbsp;&nbsp; &nbsp;1492&nbsp;&nbsp; &nbsp;1D7397124520822429D760027574831871110000EVSARCHIVE01&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;2016-06-14 17:00:03.000&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;205&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;NULL&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;NULL--------------------&nbsp;ExchJournal1&nbsp;&nbsp; &nbsp;US&nbsp;&nbsp; &nbsp;1&nbsp;&nbsp; &nbsp;0&nbsp;&nbsp; &nbsp;2 (The 2 here means it a journal mailbox.)exchjournal2, the value here is 1 which means it's a user mailbox.&nbsp; I need to somehow change this to a two.&nbsp; Does anyone know how I go about resolving this?&nbsp; We have DBAs.&nbsp; I don't know if it's as simple as running an sql command to change this value to a 2 or if there's more to it than just changing the value to a 2.&nbsp;Also, if there's anything more beyond changing to a 2 and recreating the target and task, I am not sure.&nbsp; If others can give me advice here also, that would be great.

witsend · Answer

It sounds like the 2nd mailbox is not actually a journal mailbox.&nbsp; I would create a new Journal mailbox, set the rules to archive it and then move the existing emails into it.&nbsp; You can point the Journal task to the same archive that you already have.

gertjana · Answer

In addition to this:It might be you have not defined the Journal Mailbox in the proper location in EV. Expand Targets, Exchange Servers, Exchange server that has the new Journal Mailbox, Journal Mailboxes. Is the new mailbox defined here? If not, you need to add it here.

dorlow1 · Answer

I deleted the task and target yesterday (taking full screenshots of all screens before deleting it.) I was hoping when I deleted the task and target that the sql entry would've disappeared so I could recreate it and it would have the 2 for the value of the mailbox type. But it didn't disappear when I did this.

Attached are screenshots. They were journaling tasks and targets.

dorlow1 · Answer

Here's a second screenshot.

dorlow1 · Answer

BTW, the disabled task has been disabled for months or years.&nbsp; It's been working archiving both journal mailboxes.&nbsp; A previous incident we had to create a new task to get one of the journal mailboxes working and we disabled it vs delete to be on the safe side and I haven't touched the disabled one for a year or more.

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Enterprise Vault 9.0.2 not archiving journal mailbox

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