Forum Discussion

DUGARET_David's avatar
DUGARET_David
Level 2
12 years ago

Enterprise vault add in is inactive in Outlook 2013

I have installed the new add in 10.0.3 for outlook 2013 on my Windows 8 computer. But the Enterprise vault add in stay inactive.

I tried the ResetEVClient solution : this not corect the issue.

Others users of my service have installed the add-in and have the same problem.

Have you see the same error recently.

thanks for your help.

 

Enterprise Vault
Information Governance
Windows 8
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    What do you have for the highlighted policy option?

     

    And.. if that doesn't work, can you get a client trace from an affected machine?  Close Outlook, set the logging level to 3 via the registry, open Outlook...  wait a few second, and grab the resulting log file.

  • RahulG's avatar
    RahulG
    Level 6
    12 years ago

    I hope there is no exchange system manager installed on the same machine, it can be issue with the MAPI profile you may try runningfix mapi and also try re-registering the valkyrie.dll ,. you can use the following command.  “regsvr32 Valkyrie.dll”

  • DUGARET_David's avatar
    DUGARET_David
    Level 2
    12 years ago

    hello,

    the EV server version is 10.0.1

    i need to upgrade it to 10.0.3 to support 10.0.3 Add in?

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    12 years ago

    Normaly not.

    Is it working for these users when they work on a computer with Win7/Outlook 2010 ?

  • DUGARET_David's avatar
    DUGARET_David
    Level 2
    12 years ago

    it 's working for the same users with Outlook 2010 on W7 computers. It's also working for OWA.

    As i said the add in 10.0.3 stay inactive in outlook 2013, even if i register again the dll or use the ResetEVClient.

    David

  • Zac_Truelove's avatar
    Zac_Truelove
    Level 2
    12 years ago

    Same situation here.

    EV Server 10.0.1

    10.0.03 client on Windows 8

    Same client works fine on W7/Outlook 2010, but it stays inactive on W8/Outlook 2013.

     

    Just discovered the issue today, so I'll start troubleshooting, and I'll post back if I make any progress.

  • Zac_Truelove's avatar
    Zac_Truelove
    Level 2
    12 years ago

    Well, that didn't take me long.  I haven't verified yet, but this accurately describes my situation

    https://www-secure.symantec.com/connect/forums/disabled-valkyriedll

    I'm using Outlook across a VPN. The solution in the link suggests that the "light" version of the EV client may be necessary due to DCOM limitations over VPN.

    I'm waiting on our Exchange admin to track down a copy of the light version of the client for me so I can test.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago
    There is no full and light client any more. Check your RPC HTTP section in your policy and make sure it is not set to disable the addin.
  • Zac_Truelove's avatar
    Zac_Truelove
    Level 2
    12 years ago

    Forgive my ignorance, but are you referring to a domain group policy setting or a local security policy setting?  I ask because if it were domain, wouldn't it be affecting other users of the client, whether over vpn or not?

    Or I guess a better question is, what's the specific policy you're referring to?

    Thanks for the info!

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago
    Neither. I am talking EV desktop policy. Its RPC/HTTP setting in there on the advanced tab, I think. See if it is set to disable the Addin.