Forum Discussion

Suporte_GP's avatar
Suporte_GP
Level 4
12 years ago

Enterprise Vault archives manually, but archiving task isn't working.

I have the EV Version 10.0.0.1316, Exchange 2010 SP2, both running on Windows 2008 R2 Enterprise SP1. Clients are using Outlook 2010.

If I try to archive an item manually, using the buttons on Outlook ribbon, it works fine.

I've configured the MB policy to archive items based on age, when they are older than 1 month, with no override settings.

Messages older than 1 month are not being archived. Logs gives no clues.

Any ideas?

Caio.

 

Configuring
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    Can you add the message class column to Outlook...  and confirm what it is, and share a screenshot of your message classes tab on your policy?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    And unfortunately :

     

     

    ---- 14:43:00.181 [7272] (DTrace) <1992> EV~X ***** Trace buffer overflow. Trace entries lost: 115550 to 115553 *****
    115554 14:42:58.278 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
    ---- 14:43:00.181 [7272] (DTrace) <1992> EV~X ***** Trace buffer overflow. Trace entries lost: 115555 to 115564 *****
    115565 14:42:58.278 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - updatemoveditems T, udpateretcat 1, updateretcatuser T
    ---- 14:43:00.181 [7272] (DTrace) <1992> EV~X ***** Trace buffer overflow. Trace entries lost: 115566 to 115574 *****
    115575 14:42:58.278 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - processing shortcut 'Re: Good nao estah atualizando os emails do meu inbox. Parou no dia 11/9!', size 3423 bytes
    ---- 14:43:00.181 [7272] (DTrace) <1992> EV~X ***** Trace buffer overflow. Trace entries lost: 115576 to 115584 *****
     
    Were you doing a MON when running DTRACE so that you could see the progress to the screen?
     
  • Suporte_GP's avatar
    Suporte_GP
    Level 4
    12 years ago

    1.) FW: GP Investments - voice calls

    2.) It's a read item.

    Edit: Sorry, but what is MON?

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    So most likely you need to add the messageclass for voicemails.  That is probably why they aren't archiving.

    See this post:

    https://www-secure.symantec.com/connect/forums/archiving-voice-mails#comment-5612121

  • Suporte_GP's avatar
    Suporte_GP
    Level 4
    12 years ago

    Tony, that's just the subject of the message. It's a regular outlook message item.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    MON is what you can type in to a DTRACE window to monitor the output on screen. If you didn't run DTRACE from a command prompt then you won't know that.

     

    There are two entries for GP Investments - voice calls.

    One is RE

     

    145529 14:42:59.541 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - processing shortcut 'Re: GP Investments - voice calls', size 3484 bytes
    145530 14:42:59.541 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - shortcutexpiryperiod 1, deleteexpireditems F, orphanedshortcut T
    145531 14:42:59.541 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - updatemoveditems T, udpateretcat 1, updateretcatuser T
    145532 14:42:59.541 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
    145533 14:42:59.541 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12931} retention category matches [True]
    145534 14:42:59.541 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12953} archive folder id matches [True]
    145535 14:42:59.541 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12979} item has moved [False]
    145536 14:42:59.541 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - 'Re: GP Investments - voice calls' has not moved so do checks to see if it is eligible for shortcut deletion
    145537 14:42:59.541 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::ThinOrphanedShortcutCheck:#13232} Entry
    145538 14:42:59.541 [168] (ArchiveTask) <3900> EV:L :CArchivingAgent::ProcessChunkOfShortcuts() |The shortcut titled: Re: GP Investments - voice calls will not be deleted |
     

    One is on it's own:

     

     

    145709 14:42:59.557 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - processing shortcut 'GP Investments - voice calls', size 2862 bytes
    145710 14:42:59.557 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - shortcutexpiryperiod 1, deleteexpireditems F, orphanedshortcut T
    145711 14:42:59.557 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - updatemoveditems T, udpateretcat 1, updateretcatuser T
    145712 14:42:59.557 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - Using default ExpiryDateBasis: Archived Date
    145713 14:42:59.557 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12931} retention category matches [True]
    145714 14:42:59.557 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12953} archive folder id matches [True]
    145715 14:42:59.557 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::IsAMovedItem:#12979} item has moved [False]
    145716 14:42:59.557 [168] (ArchiveTask) <3900> EV:M CArchivingAgent::ProcessShortcutItem - 'GP Investments - voice calls' has not moved so do checks to see if it is eligible for shortcut deletion
    145717 14:42:59.557 [168] (ArchiveTask) <3900> EV:M {CArchivingAgent::ThinOrphanedShortcutCheck:#13232} Entry
    145718 14:42:59.557 [168] (ArchiveTask) <3900> EV:L :CArchivingAgent::ProcessChunkOfShortcuts() |The shortcut titled: GP Investments - voice calls will not be deleted |
     

     

    There is no processing of FW: GP Investments - voice calls

     

    It could be a difference in service pack, but your trace is a lot different to my 10.0.2 server.  To start with I don't see any : 'Processing msgs in folder' entries in your trace, and I do in mine, even when I run in report mode.

     

    How did you run the task, when you did the trace?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Can you add the message class column to Outlook...  and confirm what it is, and share a screenshot of your message classes tab on your policy?

  • Suporte_GP's avatar
    Suporte_GP
    Level 4
    12 years ago

    Hm, Rob, interesting. Didn't know I'm able to check the message class from Outlook. I've added the fields to EV, and now in report mode I have a different status, even though isn't working yet on clients.

     

     

    System Name Mailbox name Associated account Mailbox state Date Start time End time No of archivable items Total size of archivable items No of archivable folders No of items ready to archive Size of items ready to archive No of large items Total size of large items No of messages that would be archived Size of messages that would be archived Quota limit Quota used % of Quota free Space held by existing pending items Average size of shortcut (kB) No of Expired Shortcuts No of Orphaned Shortcuts No of Old Shortcuts No of Folders containing moved items No of moved items identified Archiving policy applied
     
    *SERVER NAME* *CN of the user* *Username* Enabled 4/25/2013 5:00:59 PM 5:01:11 PM 379 145567 46 16 7820 0 0 16 7820 Undefined 381626 Undefined Not Calculated 3.433 0 0 0 0 0 Default Exchange Mailbox Policy
     
    Edit: About the trace, I've added the trace from Advanced Features, created a new trace from Mailbox archiving issues, and given a random name to it.
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    No of archivable items : 379

    Total size of archivable items : 145567

    No of archivable folders : 46

    No of items ready to archive: 16

     

    So you now have 16 items ready to archive..

     

    What message class was the item that you mentioned earlier? What did you have to add to the message classes tab?

    And you probably need to gather another DTRACE unless you now have an understanding of what is happening, and are okay?

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    To add the message class field in Outlook do this:

    1. Right-click the column-header in the view, and then click Field Chooser on the shortcut menu.
    2. In the Field Chooser list, click to select All Message Fields.
    3. Drag the Message Class field to the view column-header to add the field as a column.