Forum Discussion

davidtmoore's avatar
davidtmoore
9 years ago

Enterprise Vault Compatibility with Microsoft CRM

We have the Enterprise Vault add-on installed within Outlook 2010. we also have Microsoft Dynamics CRM for Outlook client installed.

Based on some limited testing it would appear that there may be a conflict between these two add-ons; when both add-ons are installed, Outlook has a tendancy to freeze/hang, there's also an issue when trying to expand certain [outlook] folders.

When the EV add-on is not installed, this behaviour does not happen.

Does anyone know of any incompatibilities between these two add-ons?

 

Thanks.

David

Enterprise Vault
Information Governance
Windows 7
  • HansS's avatar
    HansS
    Level 2
    8 years ago

    Hi, just read this thread and I have encountered the same problem at one of my customers.

    Did you find a solution to your problem, if so, I would be very interested to learn more about your findings and possible solution.

     

    Best Regards

    Hans

    • VirgilDobos's avatar
      VirgilDobos
      Moderator
      8 years ago

      Hi David,

      Can you update this thread. We have a customer facing the same problem.

  • JimmyNeutron's avatar
    JimmyNeutron
    Level 6
    9 years ago

    Whats versions of EV are your running? EV server verison and client side version

  • AndrewB's avatar
    AndrewB
    Moderator
    9 years ago

    sorry, there's no mention of Microsoft Dynamics in the EV compatibility guide. might want to open a ticket with MS to troubleshoot this.