Forum Discussion

be-nugget's avatar
be-nugget
Level 5
15 years ago
Solved

Enterprise Vault Credentials Dialog box pop up

We get an issue whereby a dialog box keeps re-appearing in Outlook even though credentials have been entered.

Dialog box asks for a username and password saying Enterprise Vault needs your account details in order to update your Vault Cache.

Using version 9.0 both server and client side.

Any ideas.

Configuring
Enterprise Vault
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    14 years ago
    Just as a matter of interest what happens if a non trouble user logs on to their machine and attempts to repro, does it work or do they get prompted? And vice versa if they log on to a good machine? Maybe the user profile or the machine or some setting through gpo to their users etc

7 Replies

  • be-nugget's avatar
    be-nugget
    Level 5
    15 years ago

    As this message relates to updating Vault Cache I am not sure if any of these directly address this problem but I will certainly give it a look over.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    Someone posted some time ago that removing Basic Authentication from the Vault Cache sync .aspx files through IIS solved the problem, because for some reason although IWA/NTLM was meant to be the first requested authentication protocol, it was actually Basic Authentication that was being used.

    So if you try opening up IIS manager, and then find the various ASPX files, go to the properties and remove Basic Authentication and just keep IWA checked, see if that works.

    That being said, thats only a good solution if you only want internal users to be able to sync their vault cache, if you use EV via RPC over HTTP/Outlook Anywhere outside of a VPN connection, then this won't work as IWA cannot be used

  • be-nugget's avatar
    be-nugget
    Level 5
    14 years ago

    Neither do I, the reason why I dont think so is because I have two suspect machines.

    One user gets prompted once a day with this prompted and another user gets prompted multiple times an hour.

    Problem appears to be possibly client side?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    Just as a matter of interest what happens if a non trouble user logs on to their machine and attempts to repro, does it work or do they get prompted? And vice versa if they log on to a good machine? Maybe the user profile or the machine or some setting through gpo to their users etc