Forum Discussion

tgrenell's avatar
tgrenell
Level 2
10 years ago

Enterprise Vault Errors 41289, 41021, and 41291

We are geting numerous errors in a Enterprise Vault server. We recently took over support and this is a product we know very little about. We have searched the forums and found some potential solutions, but I wanted some guidance before attempting anything.

See below attached image. Is the circled Status of Closed an issue?

Where do I find where these "Partitions" are stored and how much space they are allocated?

Can I expand them if they ran out of space or do I need to create new ones?

Thanks!

EVAULT01.png

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • AndrewB's avatar
    AndrewB
    10 years ago

    it's not a file, it should be a folder. if your partition is defined as a UNC path to a share then you (aka \\server\EV\etc\etc) then you need to check free space on the storage device. what i would do is keep the closed partitionl closed and add a new one. Create a new folder in the same path, for example, "\\storeagesvr\Enterprise Vault\Stores\Corporate Compliance Ptn 2" to use for the new partition and make sure you create the partition in the "open" state.

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    closed status is perfectly fine. the issue is that without an open partition which means no new data can be archived. if you right click properties you'll see the path to the partition. you can increase the drive size or you can create a new one. might be best to create a new one if the old one is full. this would help keeps backup times down as you dont have to backup your closed paritions as frequently.

  • tgrenell's avatar
    tgrenell
    Level 2
    10 years ago

    When you say "Increase the drive size" are you referring to the physical drive on a server or the "Partition" defined in Enterprise Vault?

    I saw this path in the Corportate Compliance Ptn1 group: \\storeagesvr\Enterprise Vault\Stores\Corporate Compliance Ptn 1

    So it seems it's just a file? So how to increase the size?

    EDIT: The drive where the above path points to has plenty of free space...

    Thanks!

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    it's not a file, it should be a folder. if your partition is defined as a UNC path to a share then you (aka \\server\EV\etc\etc) then you need to check free space on the storage device. what i would do is keep the closed partitionl closed and add a new one. Create a new folder in the same path, for example, "\\storeagesvr\Enterprise Vault\Stores\Corporate Compliance Ptn 2" to use for the new partition and make sure you create the partition in the "open" state.