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andy_collins's avatar
andy_collins
Level 3
5 years ago

Enterprise Vault mmc error after creating a new partition

Hi,

I am after some help on Enterprise Vault 10.0.2.112;  I have inherited this from a colleague that has left & know it is no longer supported.

After running low on space in a partition I added a new disk to the VM server  running Enterprise vault & followed the article below.

https://www.veritas.com/support/en_US/article.100017745

After the wizard completed I can now longer get into the "vault store group" in the MMC to see the partitions without it crashing & throwing me out.  I can get to all other elements in the console but as soon as I drill into  this area it crashes.

The drive that I pointed to for the new partition has the folders created by EV (as specified in the wizard).

Any help resolving this would be greatly appreciated as I am now unsure if a partition has been configured or not.

Thanks in advance

Andy

 

 

  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    5 years ago

    Hi Andy,

    This is quite strange. Have you tried restarting the EV services?

    • andy_collins's avatar
      andy_collins
      Level 3
      5 years ago

      Hi Virgil,

      Thanks for the response.  I have rebooted the SEV server a few times & also logged on as a few different users (with admin perms). 

      I can see that the new partition has the folder structure created by EV & 2 XML files (enterprisevaultpartitionroot.xml & partitionsecurednotificaton.xml).  I can also see the new partition in the appropriate SQL table.

      The rest of the admin console seems to function as normal.  I can open the quick tasks "new partition" & that opens.

      Andy

  • ChrisLangevin's avatar
    ChrisLangevin
    Level 6
    5 years ago

    Andy,

    This is a tough situation, because whatever is wrong will probably require correction in the SQL database, which we really don't like to see happen without Support being involved. But you're on EV 10, so Support can't be involved...

    The first thing I would do to troubleshoot would be to start a dtrace on the "mmc" process, then reproduce the problem (drill into the Vault Store container and crash the console). That will at least give an idea of what is the last operation the console is attempting before it crashes. If you post the dtrace log here, I'll have a look and see if the fix is something obvious.

    --Chris

    • andy_collins's avatar
      andy_collins
      Level 3
      5 years ago

      Hi Chris,

      I have ran the dtrace against MMC.  Am I ok to post the whole output on here or are there certain parts you need?

      sorry for my ignorance.

      Andy

      • ChrisLangevin's avatar
        ChrisLangevin
        Level 6
        5 years ago

        Whole thing is fine, unless you have specific security requirements to redact anything (server names, IP addresses, etc.).

        --Chris