Enterprise Vault Outlook Add-In "requires Outlook 2003 SP2 or later" though Outlook 2013 is installed
I have a computer with Windows 8 and Outlook 2013 (both 64-bit). Both is supported by Enterprise Vault 10.0.3.
Still, when I try to install the new Add-In, I get the error message "Symantec Enterprise Vault Outlook Add-In 10.0.3.1090 requires Outlook 2003 SP2 or later". I verified that I don't have any old plugins installed and performed the cleaup steps in TECH53462, but still I can't install the new plugin.
Thanks, but didn't help. The key did not exist for me, I created it accordingly (HKCR\Outlook.Application\CurVer, Default value to REG_SZ "Outlook.Application.15"). I tested with ProcMon and found that the setup program doesn't even query this key (or any similar one).
But, thanks to this, I solved it now. I saw that the setup program was querying HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE, which did not exist. I saw that every other Office application had an entry there, but Outlook did not. So I created one similar to the others:
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Outlook.exe] @="C:\\PROGRA~1\\MICROS~1\\Office15\\OUTLOOK.EXE" "Path"="C:\\Program Files\\Microsoft Office\\Office15"
And then, installation started. I got another error message though ("Problem starting C:\Program Files (x86)\Enterprise Vault\EVClient\x64\VaultCacheIndexer.dll" - "A DLL initialization routine failed", own translation). But it seems to work now (at least I can open archived items).