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LanceMa's avatar
LanceMa
Level 3
8 years ago

Enterprise Vault SaveSet Decompression error

Hi All, We run into a problem at one of our clients. if a user tries to retrieve an item that was archived by EV. The following error is reported in the event view. Note that this has affected a large number of items

Current version installed 11.1 CHF5. Ws are aware the the version is EOS now and will need to upgrade to 12 before we can get support from Veritas 

Unable to fetch item from "####".

Reason: Unspecified error  (0x80004005)

Saveset Id: 201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21

Archive Name: ####

Archive Folder Path: ￾Discovery

Reference: GetOnlineAttachmentFileSize2

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6287

 

We looked at all the articles around the 6287 error but none of them will resolve the issue. After running a DumpSet we found that the ARCHDVS are failing with the following error (Saveset decompression failed) as per below log

After further investigation we checked the content of the DVS files but don’t see any issues with it. If we try and retrieve the file from the URL it prompts your for username and password. so we have now need your assistance

 

  • How would we be able to rectify this error.
  • What can be done to test the DVS to see if they are corrupt

 

Sadly the client is unable to recover the files from backups

 

 

 2017-07-13 09:54:59  Log file 'C:\Dumpsetreport\EVSVR_DumpSaveset_20170713095459\EVSVR_DumpSaveset_20170713095459.Log' created/opened

2017-07-13 09:54:59 

2017-07-13 09:54:59  EVSVR Version (11.0.1.3706)

2017-07-13 09:54:59 

2017-07-13 09:54:59  Initialising operation

2017-07-13 09:54:59  Arguments: 1B3990E919A820F47B1521D75DBF025201110000evdbnsite 201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21 -o C:\Dumpsetreport

2017-07-13 09:54:59  Output folder: C:\Dumpsetreport\EVSVR_DumpSaveset_20170713095459\

2017-07-13 09:54:59  Log file path: C:\Dumpsetreport\EVSVR_DumpSaveset_20170713095459\EVSVR_DumpSaveset_20170713095459.Log

2017-07-13 09:54:59  Found an archive: Parameter 1B3990E919A820F47B1521D75DBF025201110000evdbnsite is the entry id for archive ##### that is in vault store 'Archive Store'.

2017-07-13 09:54:59  Found a saveset id: Parameter 201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21 is a valid saveset id. Found archive folder entry id for saveset: 146325E4F8F364A49A3DDC53E02EF12991110000evdbnsite

2017-07-13 09:54:59  Initialisation complete

2017-07-13 09:54:59    Archive Entry Id: 1B3990E919A820F47B1521D75DBF025201110000evdbnsite

2017-07-13 09:54:59    Archive Name: ####

2017-07-13 09:54:59    Vault Store Entry Id: 1DBAB279442FC3D4AB7C923926708E6711210000evdbnsite

2017-07-13 09:54:59    Vault Store Name: Archive Store

2017-07-13 09:54:59    Saveset Id: 201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21

2017-07-13 09:54:59 

2017-07-13 09:54:59  Starting DumpSaveset operation

2017-07-13 09:54:59 

2017-07-13 09:54:59  Getting recombined Saveset (DVS) file

2017-07-13 09:54:59  ERROR: Failed to get recombined saveset. Error: Unspecified error  (0x80004005)

2017-07-13 09:54:59                      Event Output: Unable to complete retrieval request      Reason:           Saveset decompression failed.   Error:   Context:     For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6823  (0xc0041aa7)   Vault:              #####   Vault Id:           1B3990E919A820F47B1521D75DBF025201110000evdbnsite   Item Id:            201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21   Reference:          Vault/RI   Extended Item Info:    Supplementary Info:                               For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6882  (0xc0041ae2)

2017-07-13 09:54:59  ERROR: GetRecombinedSaveset failed. Error: Unspecified error  (0x80004005)

2017-07-13 09:54:59 

2017-07-13 09:54:59  Getting DVS File and SIS Part files

2017-07-13 09:55:01  CIFS Partition: Archive Store 2017 Q2; Collected: true; FilePath: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\08A\D08AEE1BEFCD8254F7B889CE0DABDD21.ARCHDVS

2017-07-13 09:55:01                      Event Output: Unable to complete retrieval request      Reason:           Saveset decompression failed.   Error:   Context:     For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6823  (0xc0041aa7)   Vault:              Discovery   Vault Id:           146325E4F8F364A49A3DDC53E02EF12991110000evdbnsite   Item Id:            201705255742835~201611100831110000~Z~D08AEE1BEFCD8254F7B889CE0DABDD21   Reference:          Vault/RI   Extended Item Info:    Supplementary Info:                               For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6882  (0xc0041ae2)

2017-07-13 09:55:01  Copying file from CIFS Partition: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\08A\D08AEE1BEFCD8254F7B889CE0DABDD21.ARCHDVS

2017-07-13 09:55:01  ERROR: Failed to get DocFile. Error: Saveset decompression failed.   Error:%1   Context:%2     For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-6823  (0xc0041aa7)

2017-07-13 09:55:01  CIFS Partition: Archive Store 2017 Q2; Collected: true; FilePath: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\Collection357883.CAB

2017-07-13 09:55:01  Copying file from CIFS Partition: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\Collection357883.CAB

2017-07-13 09:55:01  CIFS Partition: Freight Services Store 2016; Collected: true; FilePath: \\#####\2016\Archive\Freight Services\2016\11-10\C\Collection8234.CAB

2017-07-13 09:55:01  Copying file from CIFS Partition: \\#####\2016\Archive\Freight Services\2016\11-10\C\Collection8234.CAB

2017-07-13 09:55:04  CIFS Partition: Freight Services Store 2016; Collected: true; FilePath: \\#####\2016\Archive\Freight Services\2016\11-10\C\0B2\C0B2C0947532118E69FEAE438BA27451~71~99C09C5E~00~1.ARCHDVSSP

2017-07-13 09:55:04  Copying file from CIFS Partition: \\#####\2016\Archive\Freight Services\2016\11-10\C\0B2\C0B2C0947532118E69FEAE438BA27451~71~99C09C5E~00~1.ARCHDVSSP

2017-07-13 09:55:04  CIFS Partition: Freight Services Store 2016; Collected: true; FilePath: \\#####\2016\Archive\Freight Services\2016\11-10\C\0B2\C0B2C0947532118E69FEAE438BA27451~71~99C09C5E~00~1.ARCHDVSCC

2017-07-13 09:55:04  Copying file from CIFS Partition: \\#####\2016\Archive\Freight Services\2016\11-10\C\0B2\C0B2C0947532118E69FEAE438BA27451~71~99C09C5E~00~1.ARCHDVSCC

2017-07-13 09:55:05  CIFS Partition: Archive Store 2017 Q2; Collected: true; FilePath: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\Collection357883.CAB

2017-07-13 09:55:05  Copying file from CIFS Partition: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\Collection357883.CAB

2017-07-13 09:55:05  CIFS Partition: Archive Store 2017 Q2; Collected: true; FilePath: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\08A\D08AEE1BEFCD8254F7B889CE0DABDD21~F1~9987C167~00~1.ARCHDVSSP

2017-07-13 09:55:05  Copying file from CIFS Partition: \\#####\Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\08A\D08AEE1BEFCD8254F7B889CE0DABDD21~F1~9987C167~00~1.ARCHDVSSP

2017-07-13 09:55:05 

2017-07-13 09:55:05  Getting Vault Store Database records

2017-07-13 09:55:05  Saved database information item: C:\Dumpsetreport\EVSVR_DumpSaveset_20170713095459\VSDBRecords.xml

2017-07-13 09:55:05 

2017-07-13 09:55:05  Completed operation with one or more errors. Review the log file for more information.

2017-07-13 09:55:05 

2017-07-13 09:55:05  Log file closed

2017-07-13 09:55:05 

If there is any other infomation needed please let me know so that we can upload it thanks

Saveset decompression failed
  • Marcde's avatar
    Marcde
    Moderator
    8 years ago

    Hi,

    from what you already provided it seems that your client is using collections (at least for some partitions) In this case EV tries to copy the data from the collection into the partition to recombine it (ARCHDVS) together with sis parts from other locations. Based on the information from the dumpsaveset it seems that EV is not able to extract the DVS file from its collection but its able to successfully retrieve the shared parts in other areas.

    Have you been able to verify if the Collection mentioned in the DS report is available? 

    \Vault2017Q1Q2\Q2\Archive\Archive Store\2017\05-25\D\Collection357883.CAB

    If you are able to locate it. Try to open it and find D08AEE1BEFCD8254F7B889CE0DABDD21.DVS Is it available in the mentioned collection? 

     

    Regards