Forum Discussion

arnoldmathias's avatar
arnoldmathias
Level 4
8 years ago
Solved

Enterprise Vault Search advanced options fail to load on one EV server

Hi All

We have a very peculiar problem with only one of our EV servers. EV Version - 12.1.2 for Microsoft Exchange

Problem: Advanced search options do not load when EVS is accessed from a client machine.

Observations:

  • EVS on affected server loads correctly in Chrome (v59) but fails to display the Advanced options in IE(v11.1198.14393.0) - EVS accessed using http://servername/enterprisevault/search/shell.aspx
  • Issue isolated to only one server and is reproducible.

Troubleshooting Completed:

  • No configuration issue identified in Deployment Scanner
  • FileReRegister.bat has been run
  • EV virtual directory has been recreated - https://www.veritas.com/support/en_US/article.000018842
  • IIS Settings are identical to all other working servers
  • EVS works as expected on the affected server (accessed using http://servername/enterprisevault/search/shell.aspx) in IE, but issue exists only on client machines when accessed using URL or from within Outlook of users hosted on the affected server.

Considering reinstalling the EV binaries. Any help would be appreciated.

  • arnoldmathias's avatar
    arnoldmathias
    8 years ago

    Have been able to resolve the problem by resetting Internet Explorer to default settings. However, we were unable to identify the root cause of the issue.

  • Titoine31's avatar
    Titoine31
    Moderator
    8 years ago

    Hi,
    Have you check if all of your EV servers is in "Trusted site" in IE configuration ?
    I think that the problem is with the workstation not with the server ... you said that's OK Google Chrome but not with IE ... have you make some change in a IE GPO ? ... maybe have you forgot to add this specific EV server.
    Regards,
    Antoine

    • arnoldmathias's avatar
      arnoldmathias
      Level 4
      8 years ago

       

      Titoine31 the affected server is already added in the trusted servers list.

      The GPO is unchanged and does not include anything specific to this one affected server. 

       

  • arnoldmathias's avatar
    arnoldmathias
    Level 4
    8 years ago

    Have been able to resolve the problem by resetting Internet Explorer to default settings. However, we were unable to identify the root cause of the issue.

    • Clemens1966's avatar
      Clemens1966
      Level 1
      8 years ago

      I have the same problem. Update EV Server to 12.2.1. After that, client can not search from Outlook addin or Websearch with IE.
      When i reset IE - it works. But thats not a solution for a lot of clients. I dig out, when you reset IE, the DWORD 1A10 in

      in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4 will changed from 1 to 3.

      Create a GPO Setting that replace the Registry Key DWORD 1A10from 1 to 3. That fixxed the issue for me.

    • GertjanA's avatar
      GertjanA
      Moderator
      8 years ago

      I vaguely recall having had this somewhere. We found that if IE is open, and you press F12, you get a box at the bottom of the screen. The issue we found was that in the emulation tab the document mode was different from an IE that did work. Not sure how we fixed it, might have been compatibility mode, not sure anymore.