Forum Discussion

ZeRoC00L's avatar
ZeRoC00L
Level 6
14 years ago

Enterprise Vault slows down Outlook 2010

We are using Outlook 2010 with Exchange 2007 SP3 and experience the following problem:

Switching to other mailboxes is very slow. Opening the users primary mailbox is normally, but switching to another (shared) mailbox can be very slow. Sometimes it takes for more than 20 seconds before the folder is opened. I must say that the mailbox is 6,7 Gb large, with 106.000 items, but is was no problem with Outlook 2003.

We do not want to use the Outlook Caching feature as we are using Vmware View.

After troubleshooting with Microsoft we discovered that disabling the Enterprise Vault Plugin (EV HTTP client 9.0.1) eliminates the problem.
Is this a known issue ?

 

Enterprise Vault
Information Governance
  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    I already do have a case open with Symantec, but the first line takes only a call. Then I would receive a callback in 4 to 6 hours..... still waiting......

    Client hotfix of 150 Mb ? Strange, as the normal client is only a few Mb.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    the client hotfix is probably every language for each full and lite client etc etc

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    It *might* make a difference.  One of the changes in the hotfix is the way we subscribe to folders to be notified of "delete" events.  Maybe that's taking a while, not because of the large number of items, but because of the large number of folders.

    In any case, please either post here, or PM me, your support case number, and I'll take a peek at it (from a vast distance).

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    The mailbox in question indeed has got a lot (and more :-) ) folders, so let's hope the hotfix will help me.

    I will keep you informed tomorrow.

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    Rob,

    I was a bit sceptic about the updated version. But the first test looks promising.

    Now we will implement it for a few test users, as they know the best what the 'normal' speed would be.