Forum Discussion

Newbee's avatar
Newbee
10 years ago

Enterprise Vault Tab Missing in Outlook 2010

After installing Enterprise Vault addin 11.1.3474 on client win 8.1 desktop, I dont see Enterprise vault tab in outlook. I dont know why this is happening ?

Allthough in add and remove programs it shows as installed, below is the screenshot:
EV in Add and User program.PNG

Even in outlook it shows as enabled, below is the screen shot:
EV addin in outlook.PNG

EV log gives below information in %temp%\ev_client_log_20150528154030:

28/05/2015 10:10:30.926[4052][H]: Log file created (level 1).
28/05/2015 10:10:30.930[4052][H]: LoadSettingsFromHiddenMessage com_error: 0x80004005
28/05/2015 10:10:30.931[4052][H]: User has never been enabled.
28/05/2015 10:10:31.463[4052][H]: FUI: Not loading UI as action map is empty.  Is the user enabled?
 

Please let me know what Im supposed to do so that I can get Enterprise Vault tab in outlook client.

I dont have any access to Enterprise Vault server so I dont know if anything needs to be done from server side... Expecting your answer for this issue.

 

Compatibility
Configuring
Enterprise Vault
Information Governance
Upgrade
Windows 8
  • WiTSend's avatar
    WiTSend
    10 years ago

    Look at the entry "28/05/2015 10:10/30:931...  User has never been enabled"

     

    Until the user is enabled you won't see any tabs in Outlook.

  • WiTSend's avatar
    WiTSend
    Level 6
    10 years ago

    Look at the entry "28/05/2015 10:10/30:931...  User has never been enabled"

     

    Until the user is enabled you won't see any tabs in Outlook.

  • M_Muellenbach's avatar
    M_Muellenbach
    Level 2
    9 years ago

    Hi all, 

    I have exactly the same problem. My user is activated, and I updated from Office 2013 to Office 2016.

    After updating the Outlook Plugin to the newest Version the TAB is still not showing. 

    What I tried so far:

    - Remove and install again

    - Check Regkeys

    - Disable and re-enable the Plugin in Outlook

    Nothing helped. 

    Any ideas?

  • GertjanA's avatar
    GertjanA
    Moderator
    9 years ago

    Hi,

    You could better open a new forum entry for this.

    As per the compatibility guide for EV (from 30-10-2015) Outlook 2016 support for the EV11 client is P(ending)

    You might need to call support.

  • M_Muellenbach's avatar
    M_Muellenbach
    Level 2
    9 years ago

    Thanks for your answer!

    I have two Notebooks, one is a clean install, and one is my work notebook. On the clean install notebook it is working fine, but not on the machine on which I upgraded Oultook 2013 to 2016. 

    I also tried a new Outlook profile, but it did not work. I will try a clean user profile now, and keep you updated.