Forum Discussion

knoxvegas's avatar
knoxvegas
Level 4
15 years ago

Enterprise Vaults 8 SP2 Cluster. I have to failover cluster every few days to be able to open archives

I'm running EV SP2 on Windows 2003 ENT SP2 in a two node cluster.  I have to fail over my cluster every few days, so I can open archives again.  Once it fails over to the passive node I'm able to open files again.  I have to reboot the server experiencing the issue, so if it happens again I will be able to fail it back and be able to open archived files and archived emails.
Enterprise Vault
Information Governance
Troubleshooting
Windows
  • TonySterling's avatar
    TonySterling
    15 years ago

    So my first thing to look at when this is happening is what is going on with the S: drive, as it looks like the EV server is losing connectivity to it.


  • knoxvegas's avatar
    knoxvegas
    Level 4
    15 years ago
    Here are some events I get.

    Event Type: Error

    Event Source: Enterprise Vault

    Event Category: Storage Online

    Event ID: 7083

    Date: 4/8/2010

    Time: 8:03:38 AM

    User: N/A

    Computer: EVSERV01

    Description:

    Retrieval of saveset failed.

    Archive Id: 168AE1BD4EB322146929478151123A09E1110000Vault

    Transaction Id: 206C537DC8F15B15B54C0EA240326B61

    Extended information: The system cannot find the file specified. [0x80070002]

    Internal Ref: Vault/RI

    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

     

     

     

     

     

     

    Event Type: Error

    Event Source: Enterprise Vault

    Event Category: Storage Online

    Event ID: 7116

    Date: 4/8/2010

    Time: 8:03:38 AM

    User: N/A

    Computer: EVSERV01

    Description:

    Failed to access file 'S:\Enterprise Vault Stores\EVSharedFiles Ptn1\2009\07-09\3\0C0\30C09B8C0CA571617852B0C8F3903191~F8~CD4D5EF3~00~1.DVSSP'.

     

    Reason: The system cannot find the file specified. [0x80070002]

    Operation: READ

    Reference: SDR/LF

    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    So my first thing to look at when this is happening is what is going on with the S: drive, as it looks like the EV server is losing connectivity to it.