Forum Discussion

A_W's avatar
A_W
Level 4
7 years ago

Enterprise Virtual Vault Error in Outlook 2016

hi all,

today, I installed Microsft Nov. security pack, after reboot, my outlook 2016 could not open archived email. do you know which pack has affected EV client like below?

https://www.veritas.com/support/en_US/article.000127958

thanks.

regards

Alex

  • Marcde's avatar
    Marcde
    Moderator
    7 years ago

    Hi Alex,

    we can confirm this issue on a Outlook 2016 installation with add-in 12.2.1 currently trying to bring this down. I'll update when I do have anything new.

     

    Regards

    Marc

      • Marcde's avatar
        Marcde
        Moderator
        7 years ago

        Hi Virgil,

        no it seems to be a new issue after installing a recent office update. The keys are already in place. I've compared two systems one with the updates from 14th of november and on withouth. Both having version 12.2.1. 

        The one working: 

        16/11/2017 08:06:26.544[8268][L]: DesktopTls::TlsData::PopDownloadBytes
        16/11/2017 08:06:26.544[8268][L]: ~DesktopTls::TlsData::PopDownloadBytes
        16/11/2017 08:06:26.544[8268][L]: ~CDownloadSTA::DoDownload: 0x0
        16/11/2017 08:06:26.544[8268][L]: CDownloadBytes::ContentDisposition
        16/11/2017 08:06:26.544[8268][L]: ~CDownloadBytes::ContentDisposition

         

        The one failing:

        16/11/2017 07:46:29.690[4864][L]: DesktopTls::TlsData::PopDownloadBytes
        16/11/2017 07:46:29.690[4864][L]: ~DesktopTls::TlsData::PopDownloadBytes
        16/11/2017 07:46:29.691[4864][L]: ~CDownloadSTA::DoDownload: 0x80072EEF
        16/11/2017 07:46:29.691[4864][L]: CDownloadBytes::ErrorMessage
        16/11/2017 07:46:29.692[4864][L]: ~CDownloadBytes::ErrorMessage

         

        It might be related to KB4011262 but tests are still ongoing.

         

        Marc