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Tonaco_pt's avatar
Tonaco_pt
Moderator
5 years ago

Error - Whilst processing mailbox with dn: LegacyExchangeDN [0x8007000E]

Hello,

I'm trying to ZAP a mailbox. I know how to do it because I have done it before.

We are migrate exchange 2010 to 2016, and now it start doing the following error: "Error - Whilst processing mailbox with dn: LegacyExchangeDN [0x8007000E]", 

  • My Vault Service Account (VSA), is in a Exchange 2016 database.
  • Mailbox to be ZAP is in Exchange 2010 Database
  • Exchange 2010 Archiving Tasks run with other account 

 

Spoiler

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 19-05-2020 18:45:51
Event ID: 3475
Task Category: Agent Client Broker
Level: Error
Keywords: Classic
User: N/A
Computer: EV.domain.local
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server.

Targeted Exchange Server: MBX2
Mailbox: SMTP:MBX2@domain.local

ConfigureMsgService failed with the following errors:

Out of memory error has occurred for the following connection points:
DCserver05.domain.local
MBX2

This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-3475
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Enterprise Vault " />
<EventID Qualifiers="49156">3475</EventID>
<Level>2</Level>
<Task>17</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-05-19T17:45:51.000000000Z" />
<EventRecordID>6207630</EventRecordID>
<Channel>Symantec Enterprise Vault</Channel>
<Computer>SWEVSQL1.domain.local</Computer>
<Security />
</System>
<EventData>
<Data>MBX2</Data>
<Data>SMTP:MBX2@domain.local</Data>
<Data>Out of memory error has occurred for the following connection points:
DCserver05
MBX2

This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
</Data>
</EventData>
</Event>

 

I believe that this error occurs because of missing permission.

Need help.

How can I fix this.

 

Thanks for your attention

António

 

 

  • GertjanA's avatar
    GertjanA
    Moderator
    5 years ago

    Hi Antonio,

    I vaguely recall having had the same, and that it was due to the VSA mailbox being on E2016. I'll do some digging to see if I can find it again.

    Meantime, can you check THIS KB?

    Thanks.

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      5 years ago

      Hi Gertjan,

      thanks for your reply, hope you can find the solution. Its will be dificult for me to test with the NSPI key, because I cann't find the "Event ID: 2820" on DC.

      Thanks

      António

  • Marcde's avatar
    Marcde
    Moderator
    5 years ago

    Hi Antonio,

    are you performing the ZAP with the user that the Exchange 2010 tasks are running with?

     

    Regards

    Marc

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      5 years ago

      Hi Marc,

      Yes, run with the user that run the archive tasks

      evpm -e mbx2.domain.local -m mbx2 -f c:\Inifile.ini

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      5 years ago

      Hi Marc,

      Didn´t see you question, yes I run "cmd" with both account the VSA and the Count I configured to run the tasks in exchange 2010

       

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    5 years ago

    Hi, 

    Check several article to configure "DS Server" or "Closest GC" registry Key.

    I had the "DS Server" key point to the Cas Server (2010). 

    I removed it. A tried again

    Now I have the following event

    Spoiler

    Log Name: Symantec Enterprise Vault
    Source: Enterprise Vault
    Date: 01-06-2020 16:46:17
    Event ID: 3475
    Task Category: Agent Client Broker
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: EV.domain.local
    Description:
    One or more errors occurred during the creation of a profile to connect to an Exchange Server.

    Targeted Exchange Server: MBX2
    Mailbox: SMTP:MBX2@domain.local

    ConfigureMsgService failed with the following errors:

    Out of memory error has occurred for the following connection points:
    DCserver08.domain.local
    MBX2

    This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.

    For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3706&error=V-437-3475
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Enterprise Vault " />
    <EventID Qualifiers="49156">3475</EventID>
    <Level>2</Level>
    <Task>17</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-01T15:46:17.000000000Z" />
    <EventRecordID>6216014</EventRecordID>
    <Channel>Symantec Enterprise Vault</Channel>
    <Computer>EV.domain.local</Computer>
    <Security />
    </System>
    <EventData>
    <Data>MBX2</Data>
    <Data>SMTP:MBX2@domain.local</Data>
    <Data>Out of memory error has occurred for the following connection points:
    DCserver08.domain.local
    MBX2

    This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
    </Data>
    </EventData>
    </Event>

    I check this article https://www.veritas.com/support/en_US/article.100017762, but no luck.

    Everything work except operation that the need to write/edit/delete the hidden message.

    António

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    5 years ago

    This only happen if the Archiving tasks run as another user not the Vault Service Account (VSA).  If I change backup to VSA, I can run ZAP, archive from IE but when the archive tasks run I it get throttle because the account is already in Exchange 2016 all other account are still in Exchange 2010

    So, I need to find some documents that explain how to archive not using the VSA.