Error 2776 on EV8.0 SP4 server

Question

&nbsp;Hi All,
Recently we have upgraded our EV&nbsp;server&nbsp;from EV2007 SP1 to EV8.0 SP4, everything is went well,but then we saw below error from EV server's event viewer,
Event Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Error
Event Source:&nbsp;&nbsp;&nbsp; Enterprise Vault
Event Category:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Archive Task
Event ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2776
Date:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 12/18/2010
Time:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6:55:24 AM
User:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/A
Computer:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;serverName&gt;
Description:
An exception occurred in routine
&nbsp;
AddAttachmentListToMsgBody
EXCEPTION_ACCESS_VIOLATION @ 0x7855BD88
&nbsp;
&nbsp;
I tried to find the solution from internet, but couldn’t find the exactly same message as above (@ 0x7855BD88) , i’m not so sure&nbsp;what is the impact ( appreciate if anyone out there can explain to us,what is the error ? )&nbsp; and how to solve it ?&nbsp;
&nbsp;
Thanks in advance.

tonysterling · Accepted Answer

This technote might be of help to you:
&nbsp;
Article URL http://www.symantec.com/docs/TECH67377
&nbsp;
Are you using the option to 'Use message body' is for Shortcut body?

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Error 2776 on EV8.0 SP4 server

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