Error 6578 when export mailbox

Question

Hello,
We trying to export a mailbox and the system fail and sent this error in Eventviewer:
&nbsp;
Event Type:&nbsp;Error
	Event Source:&nbsp;Enterprise Vault
	Event Category:&nbsp;Migrator Server
	Event ID:&nbsp;6578
	Date:&nbsp;&nbsp;2/26/2013
	Time:&nbsp;&nbsp;3:58:37 PM
	User:&nbsp;&nbsp;N/A
	Computer:&nbsp;EVSERVER
Description:
	Abnormal error occurred
	&nbsp;
	Object:&nbsp;&nbsp;&nbsp; CExporter
	Reference: SW/MI
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=6578
	Data:
	0000: 3c 30 78 38 30 30 34 30&nbsp;&nbsp; &lt;0x80040
	0008: 31 30 65 3e&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10e&gt;&nbsp;&nbsp;&nbsp;
We try with others mailbox with the same error. Our operating system is Windows Server 2003 and the version of EV is 9.0.4.1097 and works with two Exchange servers 2010.
Carlos Espinoza

rob_wilcox1 · Answer

Does this happen part way through an export, or right at the beginning?
Do you have many, many, Outlook profiles configured when you open the mail applet?
Do you have Outlook 2007 + fixes mentioned in the Compatibility Charts?

jesuswept3 · Answer

The error you're getting is coming from SQL, so are you seeing any Directory Service errors in the event logs as well?

rob_wilcox1 · Answer

Did you need any further help with this issue?

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Error 6578 when export mailbox

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