Forum Discussion

Brian_Day's avatar
Brian_Day
Level 6
18 years ago

Error: An Exception occurred in routine %1 (While disabling mailbox)

EV 2007

I am trying to disable a mailbox so it isn't auto-enabled by our provisioning policy. It was moved from one Exchange server to another about 30 minutes ago. The provisioning task picked it up fine. When I ran the disable mailbox task I got a popup which stated;

"An error occurred disabling the mailbox.

Error: An exception occurred in routine %1"


Event log shows the following...


Event Type: Error
Event Source: Enterprise Vault
Event Category: Agent Client Broker
Event ID: 2776
Date: 9/13/2007
Time: 9:11:10 PM
User: N/A
Computer: Server-Name
Description:
An exception occurred in routine CArchivingAgentQueue::DisableMailbox

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp



When I clicked on the link, the Symantec page I got was.

http://evevent.symantec.com/rosetta/showevent.asp?Evtsrc=Enterprise%20Vault%20&EvtCat=Agent%20Client%20Broker%20&EvtID=2776&EvtCatID=17&EvtType=Error&EvtTypeID=1&EvtRptTime=1189732270&EvtTZBias=240&CoName=Symantec%20Corporation&ProdName=Enterprise%20Vault&ProdVer=7.5.0.0&FileName=VaultMessages.dll&FileVer=7.5.0.1250

...and did not mention anything for routine "CArchivingAgentQueue::DisableMailbox". Ideas?
Enterprise Vault
Information Governance
  • Brian_Day's avatar
    Brian_Day
    Level 6
    18 years ago
    Well, I tried again just now and it worked. Some sort of replication delay I guess.
  • Daniella's avatar
    Daniella
    Level 4
    16 years ago
    Hi,

    I am getting the same error as Brian though I am recieving the "Error: An exception occurred in routine %1" error while I try to enable a mailbox. The rosetta link is not very helpful except that there might be a problem with permissions.

    Below are the errors I am getting in the event log:

    Event Type: Error
    Event Source: Enterprise Vault 
    Event Category: Agent Client Broker 
    Event ID: 2776
    Date: 25/03/2009
    Time: 3:27:16 PM
    User: N/A
    Computer: 61SYDIT05-01
    Description:
    An exception occurred in routine CAgentExchSynch::EnableMailboxCommon 
     
    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

    Event Type: Error
    Event Source: Enterprise Vault 
    Event Category: Agent Client Broker 
    Event ID: 3139
    Date: 25/03/2009
    Time: 3:27:16 PM
    User: N/A
    Computer: 61SYDIT05-01
    Description:
    An non-specific error has occurred whilst enabling archiving for the mailbox /o=ITTIND/ou=ITT/cn=Recipients/cn=evtest1
     
    Error: An exception occurred in routine    [0xc0040ad8] 
     
    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

    The user I'm trying to enable recently was moved to Exchange 2007 and I am running EV 8.0. I have tried recreating the provisioning group and recreating the archiving task though still no go.

    Any ideas or is it just a matter of time like Brian's scenario?
  • MichelZ's avatar
    MichelZ
    Level 6
    16 years ago
    Could you double-check the service account permissions on the Exchange 2007? http://seer.entsupport.symantec.com/docs/292369.htm Are other user's working on the 2007 Server? Cheers