Solved
Error: Failed to Encrypt Password
We are currently testing Public Folder archiving and when we change the logon user for the Public Folder archiving task we get the error "Failed to Encrypt Password."
Has anyone seen this error before?
Cheers,
Bruce
- The error 'Failed to update password encryption' is a known issue that
was fixed with Enterprise Vault 2007 SP2.
With Enterprise Vault 2007 and 2007 SP1 the password encryption mechanism relies on the Directory Service accessing the Vault Service Account credentials. If the log on account details on the Directory Service are changed through the Services Applet rather than the Vault Admin Console you may encounter this error.
The recommended solution is to upgrade to Enterprise Vault 2007 SP2. If you have done that and still see the error (or you are unable to upgrade at this time), the workaround is to truncate a table
in the EnterpriseVaultDirectory database. This workaround is NOT
applicable if you are doing any type of Domino Archiving.
Workaround:
1. After taking a backup of the EnterpriseVaultDirectory database run
the following query:
TRUNCATE TABLE ENTERPRISEVAULTDIRECTORY.DBO.KEYSTORE
2. Open the Directory properties in the Enterprise Vault Admin Console
and reset the Vault Service account credentials.
3. Restart the Enterprise Vault Admin Service through the Services
Applet (this will restart all the EV services).
