does EV not work with OWA internally or externally or not at all? do you have the IPs of all your exchange servers in the ExchangeServers.txt file on all your EV servers? also, you'll want to enable logging via the web.conf file on the CAS servers and see what it says when you try to connect.

Hi Andrew,

Thanks for replying so quickly.

Either internally or externally, it makes no difference. OWA just acts as if EV is non-existent. The ExchangeServers.txt file contains the correct IP's for both CAS servers.

I’ll enable logging and see what happens.

Regards

Gary

just for reference,

Configuring Enterprise Vault for Anonymous Connections

And this blurb from the Installing_and_Configuring.pdf:

When using the Enterprise Vault OWA2007 Extensions, if the mailboxes being
accessed are located on a server which is separate from the CAS computer,
and users are authenticated to OWA using Integrated Windows Authentication
(IWA), then it is necessary to configure constrained delegation. Configuring
constrained delegation requires a domain functional level of Windows Server
2003 or later.
For more information about domain functional levels, see "Domain and forest
functionality" in the Help and Support Center for Windows Server 2003.
Instructions on how to set up constrained delegation are given in the manual
Setting up Exchange Server Archiving.

"Virtual directory - failed" is fairly common if you just run EVORT....have you done the following on the exchange server?

1. Start powershell as an administrator
2. Run: ServerManagerCMD –I Web-WMI
3. Close powershell and re-run EVORT

Regards,

Jeff

Hi Jeff,

I've seen that instruction, but both hub severs on on Server2003R2 boxes so that command won't work. Is there a WS2003 equivalent? Plus, I'm not sure what it does. These are main production servers so I have to be a bit careful :-)

Regards

Gary

Hi Andrew,

As far as I'm aware I've followed all the guidance I could find, to no avail. Hence the turning to evort to see if it could provide any clues.

 Regards

Gary.

No, there isn't....the command installs backwards compatibility in IIS7+ for IIS6 WMI, which is a method available for querying the metabase configuration. You don't need to install backwards compatibility if you are already on the previous version!

Actually you dont need to worry about this...i re-read your question and realised you were talking about HUB servers and not CAS boxes. So dont worry. You only need to worry about CAS and MBX here. Ignore EVORT, enable the logging and post the file.

Do you even get buttons for archive explorer/search?

Do you get archived items looking like archived items?

Also, let us know what authentication method you have in place for OWA, and any other configuration you have done other than simply installing the binaries.

Regards,

Jeff

Hi Jeff,

Apologies if this post gets repeated.

Web.config file attached

Within OWA there is no buttons or menu items at all, though archived items are shown with the correct icon. When I try to open an archived item via Outlook Web Access, I get the following message: "The archived item is currently unavailable. If you choose reply or forward, only the content shown will be included. Click here to preview the original item." When I click here, I get a "page cannot be found" error.

We use forms based authentication via F5/Big IP to authenticate to OWA. After that things start to get a bit murky. I inherited this system, and as far as I’m aware there were no other OWA configuration changes

Regards

Gary

The following technote contains config info for exchange 2007 OWA for various combinations

http://www.symantec.com/docs/HOWTO37600

From the log you provided you are getting a 440 error (timeout) on the following virtual directory:

https://localhost/exchange/gary@gbsh.co.uk

Therefore the default settings are loaded, which is 'mailbox not enabled' (and you get no EV settings)

if you attempt to navigate to this (on the local server), what happens?

Regards,

Jeff

Hi Jeff,

Looking good J

If I try using that url directed I get presentment with a windows security log in box. Upon entering the correct details I get presented with the default OWA log in screen. After again entering the correct details I get to see OWA in all its Enterprise vault enabled glory. I’m able to retrieve both archive mails & attachments.

Regards

Gary