Forum Discussion

CConsult's avatar
CConsult
Moderator
10 years ago
Solved

EV - Event Viewer Access Denied (new license)

Hi,

 

I have a problem with the Eventlog of Enterprise Vault.

When I try to open the "Application..:" "Enterprise Vault" Log in Event viewer I get "Acces denied (5)"

This first occured when we have upgraded the license file.

 

Kind regards

Enterprise Vault
Information Governance
  • Pradeep-Papnai's avatar
    Pradeep-Papnai
    10 years ago

    Hi

    Can you please check the log path for “VERITAS Enterprise Vault”? (Open event viewer, right click on ‘Veritas Enterprise Vault’, select ‘Properties’, log path). If this is set to other than below location then it should be change to appropriate location mentioned below.


    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault.evtx

    Similarly for ‘Veritas EV converters’
    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault Converters.evtx

    And Veritas EV CryptoModule
    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault CryptoModule.evtx

    The only situation that I know this issue may happen when admin install outlook-EV addin on EV server itself. Please also let me know if you have opened support case for this issue?

    Regards
    Pradeep Papnai

6 Replies

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    I assume you are referring to the Window Event Viewer?

    Can you share the EV version and EV Server OS version?

  • CConsult's avatar
    CConsult
    Moderator
    10 years ago

    EV 12

    with Windows 2012 R2

     

    Yes i mean Windows Event Viewer

  • Manideep_Neeli's avatar
    Manideep_Neeli
    Level 4
    10 years ago

    Is only the Enterprise Vault logs that you are not able to view in Event Viewer or all logs like system, applications etc?

    Is VSA in local admins?

    Are you able to view the logs when you log in as a domain admin?

    Any permission errors in Deployment Scanner?

     

  • Pradeep-Papnai's avatar
    Pradeep-Papnai
    Level 6
    10 years ago

    Hi

    Can you please check the log path for “VERITAS Enterprise Vault”? (Open event viewer, right click on ‘Veritas Enterprise Vault’, select ‘Properties’, log path). If this is set to other than below location then it should be change to appropriate location mentioned below.


    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault.evtx

    Similarly for ‘Veritas EV converters’
    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault Converters.evtx

    And Veritas EV CryptoModule
    %SystemRoot%\System32\Winevt\Logs\Veritas Enterprise Vault CryptoModule.evtx

    The only situation that I know this issue may happen when admin install outlook-EV addin on EV server itself. Please also let me know if you have opened support case for this issue?

    Regards
    Pradeep Papnai

  • CConsult's avatar
    CConsult
    Moderator
    10 years ago

    Hi,

     

    I have no errors in Deployment scanner.

    I will check the path today and write back.

     

    Thanks

  • CConsult's avatar
    CConsult
    Moderator
    10 years ago

    Thanks it is solved.

    It seems like one of the coworkers installed the addin on the server.