Forum Discussion

haeussler's avatar
haeussler
Level 4
9 years ago

EV 11.0.1 CHF3; Outlook 2016 Indexing Content Virtual Vault

Hello everyone,

we have an issue by a customer. In Outlook 2016 is it not possible to search content in mails.
This behavior is only in the Virtual Vault Folder. This is not a user error or something, we have tested it. The mails we have searched for are archived and in the ev search present. The vault cache was reseted completly and the indexing in Outlook 2016 was rebuilt. 

We cant test this in our test enviroment because of internal issues, but is it possible in Outlook 2016 to search content in the virtual vault or is there an issue by the customer?

In the indexing settings from outlook is also set the location path to the vault cache data.

Thanks and kind regards,

Lucas 

  • WiTSend's avatar
    WiTSend
    Level 6
    9 years ago

    Must be a client issue.  My OL2016/EV VV indexes/searches just fine.

    • haeussler's avatar
      haeussler
      Level 4
      9 years ago

      Thank you for your reply. Do you think this is a EV or an Outlook failure and how to resolve this?

      • CConsult's avatar
        CConsult
        Moderator
        9 years ago

        You would have to install the next hotfix.

        Outlook Add-in 11.0.1 CHF 4. or later. It should be working then.

        let me know if it worked for you.