Forum Discussion

O_Schmidt's avatar
O_Schmidt
Level 5
10 years ago

EV 11.0.1 Search - Session Expired Problem

Hi @all,

we´ve updated our test environment to 11.0.1. 

Now we have a big problem.

When you open the search page in outlook or browser we´ve got the message: "Session Expired"

Symantec has published a techarticle http://www.symantec.com/business/support/index?page=content&id=TECH227564, but the article no longer exists.

There is a workaround described on this article, but we cannot use this workaround because of our security configuration for IE Cookies.

Is there a fix planned for the future?

Where is the techarticle TECH227564?

 

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • GertjanA's avatar
    GertjanA
    10 years ago

    Technote: http://www.symantec.com/docs/TECH227564

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    10 years ago

    http://webcache.googleusercontent.com/search?q=cache:9t333ynIiRwJ:www.symantec.com/business/support/index%3Fpage%3Dcontent%26id%3DTECH227564+&cd=1&hl=en&ct=clnk&gl=us

    The article says

    Cause
    Privacy Settings for the specific Internet Explorer Security Zone that applies to Enterprise Vault Search page have been set via registry key with a value different than the default value.
    As a result the session cookie provided to the client browser is not being retained and used for subsequent communications with the EV server.

    Modify the following registry key to ensure that the default value (3) is set:
    Key (DWORD): HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\<ZoneNumber>\1A10

    Where <ZoneNumber> is a value from 1 to 4, depending on which Internet Explorer Security Zone that applies to Enterprise Vault Search page:

    1: Local Intranet
    2: Trusted Sites
    3: Internet
    4: Restricted Sites


    it was probably pulled because it was really really really really bad

  • O_Schmidt's avatar
    O_Schmidt
    Level 5
    10 years ago

    Thanks for your reply.

    I´ve read the workaround, but we can´t set the default vaule(3) for this key, because of our security policy for cookies and trusted sites. 

    Is this failure still in hotfix 1 for  EV 11.0.1?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    10 years ago

    You should probably call support to find out if theres a better way that it can handle this.
    After all, if you were to use it outside in, like a published website, that site would be considered Internet as well, so are they saying the solution is only good for Intranet enabled sites?


    That being said its quite uncommon for organizations not allowed intranet based sites to be classifed as intranet

  • O_Schmidt's avatar
    O_Schmidt
    Level 5
    10 years ago

    I´ve opened a case.

    I will update the post here, if i have any further news from the support team.

  • James_Slack's avatar
    James_Slack
    Level 6
    10 years ago

    Any update - I am having the same issue and have similar security requirements.

  • O_Schmidt's avatar
    O_Schmidt
    Level 5
    10 years ago

    The case is still open at symantec. I´ve been waiting for feedback.

    If I have any news, i wil update this post.

     

  • Kybabyb's avatar
    Kybabyb
    Level 2
    10 years ago

    Hi,

    any update about this issue?

    i've tried to change manually the registry key, but hasn't solved

  • Swipe's avatar
    Swipe
    Level 3
    10 years ago

    I have this problem but only on users using IE11 version 11.0.9.600.17498 (update version 11.0.15 KB3008923). I couldn't get the reg keys to work either. Using Chrome as an alternative browser is our work around.