Forum Discussion

O_Schmidt's avatar
O_Schmidt
Level 5
10 years ago

EV 11.0.1 Search - Session Expired Problem

Hi @all,

we´ve updated our test environment to 11.0.1. 

Now we have a big problem.

When you open the search page in outlook or browser we´ve got the message: "Session Expired"

Symantec has published a techarticle http://www.symantec.com/business/support/index?page=content&id=TECH227564, but the article no longer exists.

There is a workaround described on this article, but we cannot use this workaround because of our security configuration for IE Cookies.

Is there a fix planned for the future?

Where is the techarticle TECH227564?

 

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • GertjanA's avatar
    GertjanA
    10 years ago

    Technote: http://www.symantec.com/docs/TECH227564

     

  • O_Schmidt's avatar
    O_Schmidt
    Level 5
    10 years ago

    If you use the Outlook-Add-In, you cannot use chrome or an another browser.
    The add-in use the IE to open the search web page by default.
     

     

  • it-info1220's avatar
    it-info1220
    Level 2
    10 years ago
    Hello, we upgraded to 11.0.1 CHF 1 and ran into the same problem - users cannot access archives using the EV Search. Please Symantec, at least give us a timeframe for a fix...
  • JesusWept3's avatar
    JesusWept3
    Level 6
    10 years ago
    You all need to log cases with symantec, you can refer them to this post but you can't depend on the original op to solve your problem Especially if there's multiple causes for the same error, you maybe wasting yours or your clients time
  • James_Slack's avatar
    James_Slack
    Level 6
    10 years ago

    I rebuilt my laptop last week and thought I would try it to get a screenshot to log a call with - and it works.

    So I guess my advice to anyone else having this issue would be to do all of the Windows updates on your PC and see if that helps you.

  • KevinZW's avatar
    KevinZW
    Level 2
    10 years ago

    As JesusWept says, please raise a case as the root cause might vary in each instance.  I have seen a variation of this where the Zone 4 (Restricted Sites) 1A10 registry value was not set to the default value of 3 (Block All Cookies), and strangely if it wasn't set to 3 then the EV Search issue would occur.  This was because of a GPO being applied that set this value to 1.  Doing a reset of the IE settings via the Control Panel Internet Settings icon would get it working again until the GPO was reapplied.  However, there may be other issues that result in the same symptom so please raise a case.

  • KevinZW's avatar
    KevinZW
    Level 2
    10 years ago

    One other option to try before raising a case (but only if all users use IE10 or higher) is to set the UseRestrictedSecurity web.config value to 0 for the Search virtual directory on the EV server.  This VD is under the EnterpriseVault VD in the default website.  Change it via the Application Settings option in the right hand pane of IIS Manager.  See HOWTO109415 for more information on this setting.  An IIS Reset is not required after the change - it will take effect immediately.

  • GertjanA's avatar
    GertjanA
    Moderator
    10 years ago

    Technote: http://www.symantec.com/docs/TECH227564