Forum Discussion

MON_AB's avatar
MON_AB
Level 4
7 years ago

EV 11 Outlook 2010 Do not show archived elements with LTE

Hello guys,

we have the following constellation:

+ EV 11.0.1.3683 AND Exchange 2013 AND Outlook 2010 with Win7/10

I am able to see inside the local network all archived mails including the attachments, because I have installed the EV addin in Outlook.

I am able to see on OWA 2013 all archived mails including the attachments, because I have bought and installed a SSL certificate and forwarded 443 to the EV server on the firewall.

But when I have a Windows 7/10 tablet with Outlook 2010 and installed EV addin, it is not possible to open attachments of archived mails over LTE. (Not connection on the LAN) I thought this would works as well after the changes I made for the OWA access. Or do I have to make something additional? In this moment I get the message in outlook that the server cannot be found.

The target would be that the users have only internet access and are able to access the archived attachments.

Using the OWA for that, is quite slow and therefore I was hoping there is a possibilily to access the attachments right away from outlook itself and maybe a little bid faster that OWA.

Any ideas, or advices?

  • ChrisLangevin's avatar
    ChrisLangevin
    7 years ago

    It sounds like all the forwarding stuff is correct. The problem is that your Outlook Add-in is still using the internal URL ("DefaultWebAppURL") instead of the RPCOVERHTTPPROXYURL that you have set.

     

    In your client log, a few hundred lines from the start, you should see something like the following:

    15/01/2018 10:00:28.490[10652][H]: Environment:
15/01/2018 10:00:28.490[10652][H]:     Enterprise Vault Client 12.1.0.1424 (Full functionality enabled)
15/01/2018 10:00:28.491[10652][H]:     Microsoft Windows 10 Professional (build 16299), 64-bit
15/01/2018 10:00:28.491[10652][H]:     Intel(R) Core(TM) i7-6650U CPU @ 2.20GHz Intel64 Family 6 Model 78 Stepping 3;
15/01/2018 10:00:28.492[10652][H]:     Microsoft Outlook 2016 Click-to-Run, 64-bit (16.0.0.8730)
15/01/2018 10:00:28.492[10652][H]:         [RPC over HTTP not enabled]
15/01/2018 10:00:28.492[10652][H]:     Microsoft Internet Explorer 11.125.16299.0

    In this section you can see whether the Outlook Add-in has detected that RPC over HTTP is enabled or not. (In my example above it is not enabled.)

    The RPCOVERHTTPPROXYURL won't be used unless the Add-in detects that RPC over HTTP is enabled. Ordinarily, we detect this state by looking for the MAPI property "PR_ROH_FLAGS" in the profile.

    15/01/2018 10:00:28.416[10652][L]: DesktopCommon::UseRPCOverHTTP: Read PR_ROH_FLAGS: 0x0
15/01/2018 10:00:28.417[10652][M]: Could not find PR_ROH_FLAGS
15/01/2018 10:00:28.417[10652][H]: RPC over HTTP is not enabled (flags = 0)
15/01/2018 10:00:28.417[10652][L]: ~DesktopCommon::UseRPCOverHTTP: Read PR_ROH_FLAGS: 0x40380

    There is a known issue with this detection on Outlook 2016; I haven't heard of this affecting Outlook 2010, but perhaps it's worth trying that solution anyway, since it's just upgrading the EV Outlook Add-in. You can download the 12.2.2 (current latest ) Outlook Add-in from this article; try that and see if the detection of the RPC over HTTP state is improved. It should go without saying, but do not attempt to upgrade anything else in your EV 11 environment with that download; just use the installers in the "...\Veritas Enterprise Vault\Outlook Add-In" folder to upgrade the Add-in on the LTE device.

     

    --Chris

    • MON_AB's avatar
      MON_AB
      Level 4
      7 years ago

      I bought a SSL certificate bound to an external DNS record. f.i. ev.test.com

      Behind the ev.test.com is an official IP address.

      On the company firewall I forwarded inbound traffic from this official ip address and port 443 to the local ip address of my enterprise vault server. That's the reason why it is working on the OWA accessing the archived attachment when accessing it from an external computer.

      Do I need to open additional ports to make it work with an outlook 2010 client?

      Or are there special settings which I need to enter on the EV Addin on Outlook?

      Over which protocoll communicates the outlook 2010 with the EV server when it tries to access the attachments of archived items?

      • ChrisLangevin's avatar
        ChrisLangevin
        Level 6
        7 years ago

        If you have got external access working well for OWA, then you've done the hard part (publishing, forwarding, etc.).

        The piece you're missing is the Exchange Desktop Policy setting "Alternative Web Application URL" (also called "RPC Over HTTP Proxy URL" in earlier versions). The setting can be found on the Advanced tab, under the list of settings for Outlook. Set it to the externally published address of your EV server, e.g., https://ev.test.com. This tells the Outlook Add-in "If you can't connect using the regular web application URL, you might be on an external network, so try this other URL before conceding failure."

        Set the policy, sync the mailbox, and then give it another go from your LTE connection. If it still doesn't work, include a client trace with your next post to help us troubleshoot.

         

        --Chris